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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Service was fast and efficient. Online process was easy to complete!
Thanks for your review, Brett. We are happy you had a good experience booking online.
Better prices than others including hotel directly.
Thanks for your review, Joseph. We want our customers to have the best rates possible.
Yay very helpful and amazing! Appreciate the ap. Excited to stay there again!
Thanks for booking with us, Kaitlyn. We hope you enjoy your stay!
Booking reservations online with the Reservation Desk was uncomplicated and satisfying.
Thanks for your review, Sauileoge. We are happy you had a good experience booking online.
It was esy to book.but that $70 additional fee was very surprising and almost made me cancel. Don't you have an AARP of AAA discount? I am eliglble for both. Waiting for a response
Thank you for your review, Stanley. We are happy the booking process was easy! Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Have used this Best Western Hotel N the Past - the Name, Reputation, is the reason why! Only slight headache is the "Never Ending" Road Construction! Out of UR Hands.!
Thanks for your review and feedback, Murphy.
Very simple and quick reservation procedure. Excellent follow up to make sure of accuracy
Thanks for your review of the booking process, Earl.
It was simple to make the reservation.
The hotel seems to be in need of some renovation, at least our room was. Front desk is great. Breakfast is tasty and clean.
Beds were torture. I got very little sleep. Pull out sofa was dirty and concave. Nice bathroom and good towels. The tub is wicked slippery. It has hold bars but could really use a slip mat. Ample pillows. Soft. Carpet needs a good shampoo.
Still, although I would have enjoyed a good sleep, the workers were so friendly that helped my mindset some.
We stay here often enough and will again because this is the first not good room experience we have had.
Thanks for your review of the booking process, Cheri. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Service was easy to use and rates lower than booking direct!
Thanks for your review, Drew. We want our customers to have the best rates possible.
Very easy and very quick to make my reservation. I am very pleased!
Thank you for your review, John. We hope all of our customers have a QUICK and EASY booking experience!
Quick and easy did it on my phone in just a few seconds.
Thanks for your review, Roger. We want our customers to have a quick and enjoyable booking experience.
The whole process was painless and easy. The review of available rooms made the decision a positive experience.
Thank you for your review, Margaret. We are happy you had a good booking experience!
Web cite easy to use. Would use it again. Thank you
You're welcome! Thanks for your review, Mary. We are happy you had a good experience using our website.
Making my reservation on Reservation Desk was user friendly and very quick.
Thanks for your review, Daisy. We want our customers to have a quick and enjoyable booking experience.
Easy to book a reservation, no hassle no fuss...you will not be disappointed.
Thank you for your review, Thomas. We are happy the booking process was easy!
Reservation was great and not complicated. I did it so fast.
Thanks for your review, Maryam. We want our customers to have a fast and enjoyable booking experience.
Great and easy…………………………………………………………………………………………….
Thank you for your review, Jeremy. We are happy the booking process was easy!
Excellent process to make reservation. Easy to make
Thank you for your review, Carolyn. We are happy the booking process was easy!
This is our first experience with Reservation Desk. At this time, it seems seamless. We still called the hotel directly to confirm additional fees and deposit amount to expect. The live agent confirmed the reservation and additional fees, as listed on the booking receipt, matches up! Thank you!
Thanks for your review, Gabriel. We love first-time customers! Thanks for choosing to book with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Jeff. We hope you enjoy your stay!