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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was very easy and convenient to book a room at an affordable rate. Based on a previous experience at the hotel, the room was clean, I felt safe, and the breakfast was an amazing way to begin my day! I plan to make it my hotel stop for on my travel route on I-81.
I had a great experience booking my room thank you so much
You're welcome! Thank you for your review, Tiffany. We want you to have the best experience possible booking with us!
Quick and easy. Already have my confirmation via text. Thank you. Choices of rooms, prices and payment options were easy to find and choose.
Thank you for your review, Pamela. We are happy you had a good booking experience!
Worked like a professional service should, no problems encountered.
Thank you for your review, Jack. We are happy you had a good experience!
The whole booking experience was fast and simple as always.
Thanks for your review, Harold. We want our customers to have a fast and enjoyable booking experience.
It was very easy to make a reservation. The process was straightforward and easy to follow.
Thank you for your review, Janet. We are happy you had a good booking experience!
Easy to book...room options are clearly stated. Booked on recommendation from my son!
Thank you for your review, Denyse. We are happy the booking process was easy!
We stayed there before and enjoyed family times together
Thank u
Thanks for booking with us, Darlene. We hope you enjoy your stay!
Could never speak to anyone at the hotel. I dont have enough to say to fill 50 characters.
Thanks for your review and feedback, Charles. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Superbly clean and comfortable rooms.
Good central location close to expressway around the city and very accessible to the highway back home.
Thanks for booking with us, Linda!
Very easy and quick to book a room. The site is very user friendly.
Thanks for your review, Tracy. We are happy you had a good experience using our website.
Booking was fast and easy had no problems doing the booking.
Thank you for your review, James. We hope all of our customers have a FAST and EASY booking experience!
Easy to book, but didn't want to pay everything upfront
Thanks for booking with us, Arlene. We hope you enjoy your stay!
Easy breeze.sjffk lol rkgididk ok floodlights ok f r I'm jsdjdjdkk hi did dad sd Jo sf a d hmm d djsdjks
Thank you for your review, Gladys. We are happy the booking process was easy!
It was fine but thought I was booked through Mammoth Mountain not a second party charging fees
Laurits, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Good I like it and keep it up.And i will be using it all the time
Thank you for your review, Daniel. We are happy you had a good experience!
Wonderful experience, can't wait to spend a night in luxury. Should be an amazing time
Thanks for booking with us, Cameron. We hope you enjoy your stay!
Making a reservation was easy, quick and efficient.
Thanks for your review, Mark. We want our customers to have a quick and enjoyable booking experience.
Easy to navigate through the website and the check-out process was simple
Thanks for your review, Blanca. We are happy you had a good experience using our website.
Reservation site was easy to use and fast. A pleasant experience
Thank you for your review, Mark. We are happy you had a good experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Lisa. We hope you enjoy your stay!