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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Have stayed on business a few times.always easy to book
Good so far jjannakaknsmkskssnnamsmkskskksksmsmmskksksm
Thank you for your review, Jamie. We are happy you had a good experience!
Easy booking, very affordable, simple and easy to find
Thank you for your review, Lindsey. We are happy you had a good booking experience for your last-minute stay!
Easy to book. Survey is nice. Wonderful! Have a great one.
Thanks for your kind words, Mark. We love hearing from our customers.
The gentleman I spoke with was very professional and nice.
Thanks for your review, Mark. We are happy one of our representatives was able to assist you and provide excellent service!
No problems, too a little while for info to load. I emailed about a mistake in the reservation and I haven't heard back
Thanks for bringing this to our attention, Mary. I will follow up with you about your reservation.
No problems, too a little while for info to load.
Very easy to use, and a quick response from this service.
Thank you for your review, Roy. We are happy the booking process was easy!
$149 turns into over $200. Why not just say the REAL price?
Thanks for your review, John. I will share your feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Service was easy to use and to go back to review choices and make changes.
Thanks for your review, Andrea. We are happy our website was easy to use!
The computer did what it needed to do. Need to say it was easy, but human contact works wonders for many.
Thanks for booking with us, Kathleen!
So far easy to book. Will see how it goes from here.
Thank you for your review, Kim. We are happy the booking process was easy!
Fairly easy. The reservation experience was ok. This experience of answering these questions is annoying.
Thank you for your review, Robert. We are happy the booking process was easy!
It was an effortless process to book a room on- line.
Thanks for your review, Greg. We are happy you had a good experience booking online.
This was the easiest check in I have ever done and I have done many check ins at many different hotels
Thank you for your review, Gordon. We are happy the booking process was easy!
I stay in your hotel twice a year when I travel to my daughters. Always had a very pleasant experience. Staff is always friendly. Rooms are clean. The driver that takes you back and forth to the airport are friendly and very respectful.
Thanks for booking with us, Barbara. We hope you enjoy your stay!
Awesome site to use and very easy to navigate through.
Thanks for your review, Robert. We are happy you had a good experience using our website.
The service desk returned my confirmation very quickly!
Thanks for your review, Keith! That’s great you received your confirmation in a timely manner!
So far so good. Everything went smoothly. Looking forward to a happy couple of days
Thank you for your review, Frank. We are happy you had a good experience!
I did not know I was being charged 15.95
I did not know anything about this was not happy
Thanks for your review and feedback, Thomas. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Booked online
We have stayed at this hotel a few times
It's very nice
Thank you for your review, Sherry. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Steven. We are happy the booking process was easy!