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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Needed a place to park during an upcoming cruise. Hotel for the night before and a place to park while on a cruise the following 5 days
Easy access, great customer service confirming my booking.
Thanks for your review, Mchele. We love providing excellent service to our customers.
Quick and easy! I did not feel pressured. Enjoy the easy Check out.
Thank you for your review, Maria. We hope all of our customers have a QUICK and EASY booking experience!
Easy to use, clear pictures and efficient with several options for rooms.
Thanks for your review, Evelyn. We are happy you had a good experience using our website! That's great you had all the information you needed to book a room.
So far everything looks good. We look forward to our stay and meeting up with friends in town.
Thanks for your review, Nels. We want our customers to have a fast and enjoyable booking experience.
Thank u so great. So easy to reserve a room and we enjoy our stay there
You're welcome! Thanks for booking with us, Jodi. Enjoy your stay!
Great room, lots of space, the deck was my favourite part, large enough for our whole group and inside was not crowded at all.
Thanks for booking with us, Steven!
Great. Reserving was easy. Got the room we wanted without any difficulties.
Thank you for your review, David. We are happy the booking process was easy!
The only thing I can not find is what the parking situation is
Thank you for your review, Patricia. We are happy you had a good experience!
Still not there to have an opinion about my stay when I am able to I will give a honest review
Thanks for booking with us, Crystal. We hope you enjoy your stay!
It was very easy to make a reservation. A few information questions and I was done.
Thank you for your review, Shannon. We are happy the booking process was easy!
It was easy to navigate & find what I needed to make the reservation.
Thanks for your review, Betty. We are happy our website was easy to use!
Booking my reservation was so easy and cannot wait for my trip.
Thank you for your review, Zaccheus. We are happy the booking process was easy! Enjoy your stay!
Quick & easy! Really enjoyed my visit and everyone was very helpful!
Thank you for your review, Michael. We hope all of our customers have a QUICK and EASY booking experience!
I was needing a hotel reservation and searched and found that this site is competitive with other hotel reservation sites.
Thanks for booking with us, Stephen. We hope you enjoy your stay!
I needed to cancel one reservation as I had upgraded to a suite. The reservation desk put me on hold for more than 20 minutes,, said there would be no fee and then transferred me to another agent who charged a cancellation fee for the room and a reservation desk fee. Not a great experience.
We're sorry about your experience, Susan. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Quick, easy and painless. Not normally a fan of automated bookings but I liked this!
Thanks for your review of the booking process, Bruce.
Again, your site was easy to navigate. My husband and I found the excellent amenities you provide perfect for our getaway experience.
Thanks for your review, Laura. We are happy you had a good experience using our website. Enjoy your stay!
Great service saved my long weekend vacation. I can't wait to use them again.
Thanks for your review, Jennifer. We love providing excellent service to our customers and look forward to your next booking experience with us!
It was so easy and quick to make reservations for the date we needed, for an overnight stay after attending an upcoming concert.
Thank you for your review, Melissa. We are happy the booking process was easy! Enjoy your stay and the concert!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Billy!