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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Fast and seems to be very reliable and they got back to me immediately
First time using Reservation Desk. The hotel I was trying to book did not appear to have a website that I could book directly with them. This website popped up and made it very easy to see if my dates were available, understand the cancelation policy and book the reservation. Would use again.
Thank you for leaving a review, Linda! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Had absolutely no problems with making reservation.
Thank you for taking the time to leave us a review, Bill! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick & easy. Intuitive process, no hassles & no glitches. I appreciate that.
Thank you for taking the time to leave us a review, Galen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Calendar was tricky. I didn't initially se the arrow to change the month.
Thank you for taking the time to review us and provide feedback, Henry. Your insights are incredibly valuable and greatly appreciated.
It's all good, I don't have anything else to say. I'm not a fan of these surveys.
Kathleen, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Reservation desk was very easy to use to book our stay. Quick process to book and immediate response from the site to confirm the booking.
Thank you for leaving us a review, Gordon! That's wonderful you had an easy booking experience and received your confirmation promptly. It’s our goal to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy web site, easy to understand. I've stayed at comfort inns in different cities and have always enjoyed my stay.
Thank you for choosing to book with us, Mary. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Super easy to book online and lots of availability/options.
Thank you for taking the time to leave us a review, Michele. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was sweet and quick, hopefully it doesn't let me down.
Thank you for your review, Dany. Our goal is to provide a seamless and efficient booking experience, and we are continually working to enhance this process to make it as quick and hassle-free as possible.
Easy to reserve whatever whatever hatever whatever hatever whatever hatever whatever hatever whatever
Thank you for taking the time to leave us a review, Russell. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Best hotel ever i would stay there forever if i could
Thanks for booking with us, Lincoln!
Great customer service!
Help me get to the right place.
Thanks for your review, Alice. We love providing excellent service to our customers.
Efficient service! I was treated efficiently and effectively.
Thanks for your review, David. We love providing excellent service to our customers.
Easy and received notifications in a timely manner.
Thank you for your review, Grant. We are happy the booking process was easy!
It was very time consuming using reservation desk and I would recommend to a friend.
Thank you for your review, Kirk. We are happy you had a good experience! Thanks for recommending us!
Excellent stayed there before! We enjoyed and it was clean!
Thanks for booking with us, Lori. We hope you enjoy your stay!
Booking was very easy! I would recommend to anyone looking to reserve a motel room!
Thank you for your review, Marilyn. We are happy the booking process was easy! Thanks for recommending us!
Very easy to book. The hotel looks lovely and we are looking forward to being there.
Thank you for your review, Linda. We are happy the booking process was easy!
Easy, to take a room, been at your hotel last year, was great
Thanks for booking with us, Rene. We hope you enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Kenneth! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!