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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Quick and easy to navigate website. Probably utilize again.
Thank you for taking the time to leave a review, Larry. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
To early to tell! After my stay I will gladly give you a review
Thank you for choosing to book with us, Kenneth. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Can I use club points towards my room. Thanks and by.
Thanks for sharing your experience with us, Kevin. You may want to speak with the hotel staff about hotel points when you check in. Although our company focuses on finding the best rates available, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationdesk.com.
Quick and easy. Nothing more to add. Just a quick booking for one day. No comments otherwise. Reliable and effucient we shall see when I check in.
Thank you for your review, Nazira. Our goal is to provide a seamless and efficient booking experience, and we are continually working to enhance this process to make it as quick and hassle-free as possible.
The booking went smooth and well and simple to do no confusions
Thank you for taking the time to share your feedback regarding the booking process, Julia. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Quick and easy. It was easy to look at the rooms available and see what best suited us.
Thank you for taking the time to leave a review, Tracey. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
The reservation process was very easy through the online reservation method and found no problems at all!
Thank you for taking the time to leave us a review, Greg. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was easy to do online, pictures were good on site
Thank you for taking the time to leave us a review, Mary. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Check was easy and very quick look forward to meeting the staff
Thank you for taking the time to leave us a review, Donta. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Great…………………………………………………………………………………,……………………………..
Thanks for your review, Joshua. We love providing excellent service to our customers!
Easy to use
However I am a perks member and did not receive points
Thanks for your review, Christa. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
The registration process went smoothly and easily.
Thank you for taking the time to leave us a review, Sandralyn. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
The experience was easy and great. No troubles just fantastic. I needed this reservation and was real glad it was simple.
Thank you for taking the time to leave us a review, Bill! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No problem so far. Have stayed here once before and people were very nice.
Thank you for taking the time to leave a review, Michael. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy. Appreciated reading the reviews. They make it simple.
Thank you for taking the time to leave us a review, Susan. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I should not have to describe my experience. Thanks.
Sharon, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It is easier speaking to a person on the phone than trying to navigate thru the website. The agent was wonderful and my expectations were met
Thank you for taking the time to leave us a review, Deborah. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
No issues with the web site. Thank you for the confirmation statement
Thank you for leaving us a review, Patricia! That’s wonderful you had a good experience with our website and received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very easy to navigate website. Fast and efficient. I will definitely use Reservation Desk again.
Thank you for taking the time to leave us a review, Robert. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a review, John! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!