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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Reservation process was easy to do online and efficient.
Quick, smooth, and easy to reserve room. No confusion on dates and cancelation policy was crucial.
Joseph, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was very easy to book online. I am hesitant about paying up front so we will see.
Thank you for taking the time to leave us a review, Julie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Quick and easy - even though I was only given on option
Thank you for your review, Jay. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, RJ. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
So far so good. Simple, easy, to setup a room. Thanks.
You're welcome! Thanks for your review, Doreen. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I was able to quickly reserve the room that best works for me
Thank you for taking the time to leave us a review, Valerie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Okay pretty much what I would expect from a service like this
Robert, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Good service and easy to book! Looking forward to enjoying
Thank you for choosing to book with us, Laura. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Can't wait to stay here, to gain the experience.
Can't wait can't wait can't wait
Thank you for taking the time to leave us a review, Salvador. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Hotel didn't know that I was coming, they didn't receive my reservation from reservation desk
Jeffery, thanks for bringing this to our attention. We're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Please feel free to contact our escalations team at support@reservationdesk.com if you have any questions or concerns.
--Rachael, Review Manager
Good fast and easy process would recommend to go through them
Thank you for taking the time to leave a review, Rachel. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
We've stayed before. Getting a reservation is extremely easy and fast.
Thank you for your review, Stephanie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I encounter no problems was easy and got my confirmation right away, everything went through well they had the accommodations I was looking for,
Thank you for leaving us a review, Julie! That’s wonderful you had an easy booking experience and received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Found it very easy to book online and it was fast.
Thank you for taking the time to leave us a review, Suzanne. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
The reservation process has been easy to use and is quick.
Thank you for your review, David. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very good, satisfying, fast, convenient, easy, good!
Alex, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was easy to do. I would have liked to have seen total billing before making reservations. Lot of taxes and other fees.
Mike, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I booked a hotel room. I forgot to enter the security number for my card, and it wouldn't let me add it. I had to go all the way out and start all over again. But that wasn't nearly as annoying as not being able to skip your review.
Thanks for your review and feedback, Joseph. We apologize for any inconvenience this caused you.
--Rachael, Review Manager
The website had everything necessary to make an informed decision and the reservation process was easy
Thank you for taking the time to leave us a review, Cindy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Randy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!