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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Simple to navigate and good communication all around
Easy and fast. Very inexpensive. Great details. Lots of choices.
Thank you for taking the time to leave a review, Shanna. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
It was so easy to book and I'm a 75 year old woman, so if it's easy for me, it should be easy for just about anyone!
Thank you for taking the time to leave us a review, Tracye. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I was lucky to get what I needed as it was one of the last rooms available. Overall a good experience
Thank you for taking the time to leave us a review, William. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Very easy to make your reservation! Don't know why they are asking these questions now, haven't stayed there yet.
Thank you for taking the time to leave us a review, Michael. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very good...clean room, large area came with a sofa which was comfortable.!
Thank you for taking the time to review us and provide feedback, Charles. Your insights are incredibly valuable and greatly appreciated.
First time to book so good was easy I will definitely book on online if I need hotel.
Thank you for leaving a review, Joyce! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Great very easy to book our room. We will book again
Thank you for your review, Brian. We are happy you had a good experience and look forward to your next booking with us!
Booking was easy and has started my experience well
Thank you for taking the time to leave us a review, Kenny! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Fast and helpful straight to the point. Not too complicated at
Thank you for your review, M'Leah. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was easy, done in 5 minutes the property looks nice and well kept we are excited for our stay I hope the accommodations are as nice as the pictures show
Thank you for choosing to book with us, Jennifer. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Selected the availability link, entered my check in and out days and magically got the the accommodating I needed. Effortless
Thank you for taking the time to leave a review, Alen. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
My experience was quick and efficient thks 😊 I would recommend it to family and friends
Thank you for taking the time to leave us a review, Riley. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations. Thanks for recommending us!
Very user friendly site
Reservation was a breeze
Will definitely use in the future
Thank you for taking the time to leave us a review, Don. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Great. I felt it was easy and quick. Thank you for this facility.
You're welcome! Thanks for your review, Ahsun. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to use and a quick response to reservation. Good communication.
Thank you for taking the time to leave us a review, Jan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to use and very fast….would use it again for sure
Thank you for your review, Scott. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Overall experience was user friendly with a lot of useful information.
Thank you for taking the time to leave us a review, John. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Wish when ordering multiple rooms we were given chooses so we could get a couple king rooms along with the bounce bed rooms. So we didn't have to pay another service fee to do it separately
Tammie, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I questioned whether reservation desk was actually Days Inn or just a booking app.
Thank you for leaving a review, Michael! We love our first-time customers and truly appreciate your feedback. Our company is Reservation Desk, an online travel agency. Thanks for booking with us.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Jesse. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.