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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use and anyone could do it. No trouble at all. Will use again in the future.
Much better than other sites we tried for years. This appeared to be a trusted site
Thank you for taking the time to leave us a review, Clifford. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Looked for a reservation in town with only a few weeks to spare. The site was easy to navigate, and I got my needs fulfilled efficiently.
Thank you for taking the time to leave us a review, John. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Had a great experience. Website is user friendly. Pictures were on the site it was easy to book
Thank you for taking the time to leave us a review, Lee. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I had a real good experience with using reservation counter. Quick and easy.
Thank you for your review, Cameo. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking was easy. Will be our 1st time at this hotel. Can't wait.
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The process to make the reservation was simple and easy. I look forward to thee fishing adventure.
Thank you for taking the time to leave us a review, Michael. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!
Was great indeed and easily accessible. Will recommend facility to family and friends visiting Houston westchase in the future
Thank you for taking the time to leave us a review, Francis. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I will be disputing with my credit card company, this is some sort of bot troll, outrageous and deceitful
Thanks for your review and feedback, Martha. We charge a nonrefundable service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Good web site, cancellation policy is good. Prompted delivery of email confirmation of of reservation.
Thank you for taking the time to leave us a review, Van. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Website was very easy to use and well organized. Room descriptions made it easy to select based on our needs.
Thank you for taking the time to leave a review, Dennis. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Thank you for taking the time to leave a review, Janet. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I booked a reservation and needed to less than two hours upon booking to cancel. I was traveling due to a family funeral and the telephone customer service agent was not helpful. He stated that they would have to contact the hotel and I would have a response within 3-5 bz days. My travel is before that time. I personally contacted the front desk of hotel and the operator verbally stated that Trip Advisor, not Reservation Counter contacted them and she confirmed that yes the reservation could be cancelled since it was more than 48 hours. So, I have to gamble if I even a room to stay in for the funeral, gamble on booking another hotel closer to my family, funeral home, graveside etc; and gamble if a last resort If I even still have this room. Very Deceptive appearing website that appeared to look like the Marriot Website and very difficult to clearly communicate with the telephone call center agent with Reservation Counter due to the foreign language barrier. Your "Weekend" staff should be able to resolve and have the authority to manage situations like this and not have to wait to contact a manager on "Monday"
We're sorry about your experience. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
It was painless and fairly easy to book. I was Disappointed that once I booked a room and wanted to upgrade to a king size that you charge a fee to un-book room even if it was immediately after booking the room. Plus I have only 1 person in the room it says 2. Because the default goes to 2 guests when booking a 2 double bed room.
Thank you for taking the time to review us and provide feedback, John. Your insights are incredibly valuable and greatly appreciated.
Booking was easy. Provided good information on the accommodations.
Thank you for taking the time to leave a review, Kevin. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Well it was easy to do and so far everything is good for my long awaited trip to Memphis.
Thank you for taking the time to leave us a review, Michael! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The agent was charging me more than the price I was seeing on the online and did not give me a satisfying reason why. Although the agent tried to give me a second location, I was still not satisfied. When I said I will take my chances by booking online, the agent quickly hung up the phone without saying goodbye or anything.
We're sorry about your experience. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
This was a pleasant experience. It took little time and the site was easy to navigate.
Thank you for taking the time to leave us a review, Tracy. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
User friendly and easy to use. I like to use the booking through the motel that I want to stay vs. the other options, feels more personal.
Thank you for taking the time to leave a review, Larry. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, William! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!