Overview
Reservation Counter has a rating of 4.5 stars from 4,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
This was very easy and really easy to understand. I am hoping to have a spot at the academy I am very excided to see what this is all about. I am glad yall have done something for the assistants. I look forward to see everyone there.
Clear and complete. I sometimes prefer to do it via technology rather than telephone because I am hearing impaired. Online gave me all the info I needed.
Thank you for taking the time to leave us a review, Marsha. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Zero Stars. Unfortunately, they make you pick minimum 1 star. Lots of red flags. I was made to think I was booking directly with the hotel, when asking questions, the person on the phone had to put me on hold while they looked up the rooms to share what they included, the agent also spoke so fast as to confuse you and get you off the phone, making me feel like it's a scam. Only when I was transferred to a "colleague" to answer shuttle questions, was I made aware that I was transferred to a third party travel agency from the original travel agency. I am now in conversations to get my full refund as they say it can take up to 10 business days. They charge the amount in full, I cancelled within 30 minutes, they say there is nothing they can do. Do Not Book with them. When travelling, please book with hotels directly. Support Local.
Thank you for bringing this to our attention, MJ. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation and share your feedback with our escalations team. Once we have reviewed your case, someone will reach out to you. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter. Com. We're here to help!
-Rachael, Review Manager
Upon check in we were told the additional fee's would be almost the same as the nightly rate for the amenities and parking. NO where did it state this when it was booked. We were told we owed over $350.00 for our 3 night stay. WTH! When I called to inquire they told me "sorry, there's nothing we can do" I left it up to my CC company to decide. Use another service.
Thank you for your feedback, Ann. We understand how frustrating unexpected fees can be and apologize for any confusion. While we only charge your credit card for the room rate and taxes and fees at the time of booking, some hotels may apply additional fees such as resort charges. We recommend contacting the hotel directly for details about these charges as they usually collect these when you arrive. The information regarding these fees is shown at check-out. In order to finalize the reservation, you must agree to these fees. If you need further assistance or have questions about your reservation, please contact our escalations team at support@reservationcounter.com. We’re here to help and will do our best to address your concerns.
Needed to book rooms for extra guest on a family trip and I went the traditional methods, Expedia. I was unable to get the room for the dates I needed. Coming directly to the site was a quick and easy experience for booking. Hoping this is one of the best vacation experiences for me and my family.
Thank you for taking the time to leave us a review! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I much appreciated the ease of using the site for Reservationcounter.com. It described the rooms, presented pictures, and various costs. Their cancellation policies were under each room, so I didn't have to look elsewhere for them.
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I noticed an error on my reservation and was concerned if I tried fixing it, I would book my reservation twice. Called the reservation number provided and Michael cancelled the original reservation, rebooked a new one.
Thank you for taking the time to leave us a review, Diane. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I made our reservation for the beginning of our vacation and it was through Expedia by using the Hotels in Lexington website and didn't realize I could do directly through Hyatt Place. But you were very fast a and a little higher. However, I am happy to stay at Hyatt Place to and from St. Louis to Virginia Beach.
Thank you for choosing to book with us, Darlene. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I did select 2 guest and 2 rooms. But it gave me options for 4 guests total. I was on a time crunch so! Went ahead and booked it anyways but there should be more clarification on the front end of "total guests" vrs "guests per room".
Thank you for taking the time to review us and provide feedback, Jojo. We apologize for any confusion or inconvenience this caused you. Your insights are incredibly valuable and greatly appreciated. We take customer feedback about the booking experience seriously so we can continually improve our process. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationcounter.com. We’re here to help!
Information was clear and it was easy to make my arrangements. The price included taxes and fees which really helps when you have a set budget.
Thank you for taking the time to leave us a review, Floretha. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Quick and easy as possible, so far so good, searched for a room in Charleston, South Carolina to go to a musical festival, they made the experience of getting a room, simple and easy to follow, hopefully everything falls into place and we have a great time.
Thank you for taking the time to leave us a review, Mark! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking. Enjoy Charleston and the music festival!
Easy to book. Simple but profesional.
The the web page was easy to operate it wasn't overloaded with information it was quite specific and to the point it was simple the photography was good it wasn't overly done like too much drama
Thank you for taking the time to share your feedback regarding the booking process, Brian. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Excellent service and rooms very clean and comfortable, personal make customers comfortable and welcoming, very good service and breakfast, my family and myself we always enjoy to spend days here, we appreciated the front desk staff, always make us feel welcome here
Thank you for taking the time to leave us a review, Maria! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Booking directly with the hotel, in my opinion, is the way to go. It took less than 15 minutes and the confirmation immediate.
Thank you for your review, Carol. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Received booking information. I used this to book my reservation because it was the first thing I saw on the Waynesville Inn and Golf Resort site
Thank you for choosing to book with us, Patricia. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Awesome very easy and quick. Would that use it again and again. Most sites are tedious. Yours is very simple and to the point. Thankyou
Thank you for taking the time to leave us a review, Amy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
All went well, except for some internet connectivity problems here, which were of course not your fault.
Thank you for taking the time to share your feedback regarding the booking process, Ronald. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I received confirmation asap. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for leaving us a review, Arthur! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy to book. Wish there was a AAA discount though and wish there was a way to specify first floor since my mother is traveling with me and has a hard time getting around.
Thank you for taking the time to leave us a review, Lisa. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Was looking for a Specific Restaurant and found that the Restaurant was located within the Hotel that I booked. Was also looking for a place to stay for a few days so I booked the Hotel as I knew the quality of the Hotel Brand.
Thank you for choosing to book with us, Robert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Denise. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!