Overview
Reservation Counter has a rating of 4.5 stars from 4,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
Booking was easy and quick. I would recommend to others who are looking to reserve rooms.
It was very easy to find the rooms I needed and book them.
Very clear descriptions on the website, making it easy to choose what was needed.
Thank you for taking the time to leave us a review, Michael. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Wasn't sure I had the correct site at first. Had to go back and forth and try other sites before I settled back with this one. Was really not sure I had booked the correct place when it came up with enhance your stay and book the executive king suite, I thought that was what I was booking all along so it was confusing. Didn't see anywhere where it said Canadian funds so I am hoping it doesn't come through as US funds, which would cost us more to stay. Confirmation I received seems what I booked so fingers crossed.
Thank you for your review. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency, and we book reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. Thanks for booking with us! If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
I tired to make a change to my reservation after only 5 min and they said NO
Thank you for sharing your feedback and experience, Patricia. We apologize for any inconvenience you may have encountered. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions. In many cases, nonrefundable bookings are offered to provide customers with special rates. As an online travel agency, we are required to follow the policies provided by our hotel partners, and we apologize if this caused any confusion or frustration. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
In October, I booked a room at the MGM Springfield through the Reservation Counter *******564 for the night of November 20th. I was charged for a room for the night of October 20th (which I did not need or use).
When I disputed the charge, I was not issued a refund because I did not provide confirmation of the trip at the conclusion of the call. When I asked why I didn't receive an email confirmation, I was told because my email address was spelt incorrectly.
Hard to confirm a reservation when the person taking your reservation can't spell. Sounds to me like a customer service issue...not a confirmation issue.
Please learn from me - DON'T USE THE RESERVATION COUNTER! Customer service agents book the wrong dates and can't spell your email address. You'll be charged a hefty price for that mistake!
Thanks for bringing this to our attention, Bryan. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Um, guess I'll be more careful from now on. To use this site there is a fee. Room was already a big expensive which would have been okay. But it certainly got a lot more expensive. Will be letting everyone know to watch for this when they are on line and not make my mistake.
Thanks for your review and feedback, Rena. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
On January 17 rented a room at Sparks by Hilton on west side. The bathroom had not been cleaned. Decided not to stay and checked out within 15 minutes of checking in. Clerk stated she would send our checkout receipt e-mail. We didn't get the e-mail and the Hilton corporate office is not refunding the money.
Nice that it has flexible cancellation. It was easy to find on the internet.
Thank you for taking the time to leave us a review, Monika! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Helpful in what I was looking for in a room, website easy to navigate
Thank you for taking the time to leave us a review, Paulette. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy initial process but challenge to update or make a change after initial booking.
Thank you for taking the time to review us and provide feedback, Bonnie. Your insights are incredibly valuable and greatly appreciated.
Easy and simple way to make Reservations and very good price for hotel room
Thank you for taking the time to leave us a review, Nitin! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Booking with this app and online where's seamless and great for what we needed.
Thank you for taking the time to leave us a review, Brian. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It was great it didn't take me long at all to book my reservation.
Thank you for taking the time to leave us a review, Stacy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Everything was quick and easy. I am anticipating my stay and excited to be able to stay at your hotel
Thank you for choosing to book with us, Deborah. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
A few clicks and I am booked for two night stay in April, I am looking forward to my return stay with you.
Thank you for taking the time to leave a review, Timothy. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I have Multiple Sclerosis and a hotub is what i want when staying at the hotel
Thanks for your review, Natalie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Only difficulty was my credit car was identified as possible fraud. This was a new card. However, I just used a different card for payment.
I didn't see that I had to pay upon booking with no possibility of a refund or cancellation. Actually, I saw it as I pressed the "confirm" button - too late! I would not have used Reservation Counter had I known.
Thank you for your feedback, Denise. We understand how frustrating this situation might be, and we sincerely apologize for any inconvenience caused. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions for reservations. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
Not enough in-depth information about the rooms and their location within the hotel
Thank you for your review and feedback, Lowell. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service. If you need further assistance with your reservation or have additional concerns, please contact our escalations team at support@reservationcounter.com. We’re here to help!
Easy booking close to area we need to be with other family members
Thanks for your review, Raymond. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay in Georgia!
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jeremy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking! Also, thanks for recommending us!