Overview
Reservation Counter has a rating of 4.5 stars from 4,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
Probably my fault, but it took entering my payment information 4 times before I finally received a confirmation number, confirming my reservation.
Very easy process to make my reservation! Doing it online rather than having to call was quick and easy which is the way I like to do things!
Thank you for your review, Rory. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I asked to receive a receipt emailed & was told that I would get it from you... where is t?!?
Thanks for bringing this to our attention, Susan. I will follow up with you in a private message for more information regarding your confirmation. You may also contact our escalations team at support@reservationcounter. Com. We’re here to help!
-Rachael, Review Manager
Easy and pleasant; only took less than 10min, navigated without problems and received confirmation in less than a minute.
Thank you for your review, Dustin. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I lit was easy and the clerk was pleasant when adding a day to my reservation
Thank you for taking the time to leave us a review, Melody. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Very simple, efficient! No need to create accounts or agree to receive a bunch of emails.
Thank you for taking the time to share your feedback regarding the booking process, Christine. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Got done what I needed to do was quick and efficient. All done in ten minutes
Thank you for your review, Michael. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Was very easy to process the trip online, everything was processed and confirmed in record time
Thank you for taking the time to leave us a review, Michelle. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
A quick way to book accommodations, although I thought I was booking directly with the hotel.
Thank you for your review, Loretta. Our platform, Reservation Counter, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us.
Thank you for making my reservation so easy. It was fast and the process was good.
You're welcome! Thanks for your review, Karina. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Locating the Crowne Plaza Reservation site was difficult, never found it. Making reservations via this website was quick and easy.
Thank you for taking the time to leave us a review, Emily. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy check in. Looking forward to an overnight stay and very close to the Nashville airport.
Thank you for choosing to book with us, Ted. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Was not aware of no cancellation policy until after providing my payment details. The verbiage for that policy is not well written leading one to believe it only applies to the $17.99 fee.
Thank you for your review, John. We sincerely apologize for any inconvenience or frustration you may have experienced. As an online travel agency, we are required to follow the terms, conditions, and cancellation policies established by the hotels in our booking system. These policies should have been clearly communicated to you during the booking process, whether online or over the phone, and we apologize if this information was unclear to you. We appreciate your feedback as we are always looking for ways to improve our service. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
Very good and efficient but do not like to have to write more than I want
Thank you for taking the time to share your feedback regarding the booking process, Laurence. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was very easy to utilize this service. I appreciate the prompt notification and the information it provided for my upcoming reservation.
Thank you for taking the time to share your feedback regarding the booking process, Patricia. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Logged on, filled out the info, processed the info.I will say this is stupid making me enter 50 characters. I wrote a quick succinct review because of time constraints.
Thank you for taking the time to review us and provide feedback, Ronald. Your insights are incredibly valuable and greatly appreciated.
Great but you could have given me a better rate since i am a gold member
Thank you for taking the time to review us and provide feedback, Michael. Your insights are incredibly valuable and greatly appreciated.
It was very easy to make the reservation and looking forward to spending time there.
Thank you for choosing to book with us, Frank. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Simple task. It was very easy to follow the steps necessary to book my room.
Thank you for taking the time to leave us a review, Ronald. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The prices by booking with reservationcounter are a lot higher than booking directly on the hotel website!
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We receive our rates from the hotels and our providers, and our room inventory is updated at regular intervals. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion.
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- South Jordan, UT
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Danny. We sincerely apologize for any difficulties you encountered when making a reservation. Thank you for sharing your experience as it helps us continually make improvements to our process. I will share your insights with the appropriate teams. If you need further assistance with your reservation or have additional questions, please don’t hesitate to contact our escalations team at support@reservationcounter.com. We’re here to help!
--Rachael, Review Manager