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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far, a good experience
I will edit my review once I get done with my vacation
Everything done in a timely manner
This was my first time using Reserfaton Counter. It was a very quick and easy experience with nounnecessary questions being asked. This was very straightforward and to the point to use.
Thank you for leaving a review, Christina! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Reservation was done quickly. Process was intuitive. No fuss.
Thank you for your review, Charles. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was quick and easy. I love this hotel and so do my kids. I would recommend anyone to use this site to do your booking.
Thank you for taking the time to leave us a review, Elena. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. Thanks for recommending us!
Some site are not easy to manage but this one was. Fast simple and hassle free.
Thank you for taking the time to leave us a review, Peggy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The fellow I spoke with was very pleasant and informed. But your system did not allow me to extend my stay by one night and instead issued we a second new reservation to cover the extra night. Not the best way to do this. Again, fault with system, not your fine personnel.
Thank you for taking the time to review us and provide feedback, Dale. Your insights are incredibly valuable and greatly appreciated.
Fast and easy to make reservations for an up coming trip Thank you
You're welcome! Thank you for your review, Jean. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I was "Very Satisfied" with the booking process, indicating a streamlined and user-friendly system.
Thank you for taking the time to share your feedback regarding the booking process, Stephen. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for taking the time to leave a review, Carla. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The process of booking was simple. I had to call to check on something later and my call was answered by a person who handled my question with no problem. Very satisfied with the service.
Thank you for taking the time to leave us a review, Jennifer. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Put in my dates of arrival and departure, picked the room type and entered my payment information. No issues. Now we wait for August and enjoy our weekend get away.
Thank you for taking the time to leave a review, Deborah. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Spoke to no one. I booked this reservation online. I feel that booking over the internet is quicker than trying to get someone on a phone line.
Thank you for taking the time to leave us a review, Angelo. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to book the room, I am excited for reservation because of experience i had.
Thank you for taking the time to leave us a review, Zahra! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I'd used other sites that were not as accessible to reservations and information needed to make the correct choice.
Thank you for taking the time to leave us a review, Rebecca. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The website was easy to navigate and was very quickly able to find what I was looking for.
Thank you for taking the time to leave a review, Peter. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was simple, easy and straight forward. The platform is user friendly.
Thank you for taking the time to share your feedback regarding the booking process, Dhiren. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Good. Easy to navigate. Instruction were clear and relatively easy to follow.
Thank you for taking the time to leave a review, Lawrence. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was simple and easy to use. This is a plus in my book. Not the first time I have used it.
Welcome back, Brenda! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
I use this site to book a room at the Comfort Inn & suites. The process was very simple submitted the dates, number of people and room type. The availability of rooms and prices automatically came up.
Thank you for taking the time to leave us a review, Teresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Overall, a good site, but rooms are cheaper on other sites. Did not know this at time of booking.
Thank you for taking the time to leave us a review, Scott. We're pleased to know you had a positive experience while using our website. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Dolores! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!