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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy booking of the room for a night. During the apse conference for us to change for the gala that night
Like i said it was easy and simple and having to answer the question makes me say that I will never use this again and this is all I have to say
Thank you for taking the time to share your feedback regarding the booking process, Aldea. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform.
No hassle reservation direct with the hotel brand. We are a repeat customer with this hote.
Thank you for choosing to book with us, Anthony. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Once I finally decided to book, it was so easy that the "experience" was truly positive. See you in October.
Thank you for taking the time to leave us a review, Don. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
It was referred to us by a friend and was very easy to navigate
Thank you for taking the time to leave us a review, Edward. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to reserve a room for the dates I wanted. Very easy to book thru Reservation Counter.
Thank you for taking the time to leave us a review, Susan. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
The site was laid out in a very direct and simple manner making it easy to complete. It was a nice change not to have to go through a lot of bells and whistles in order to book a room.
Thank you for taking the time to leave us a review, Randy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The process was quick and easy! I completed the process in less than 30 minutes
Thank you for your review, Dowel. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Smooth very well done! I had no problems. It was very good for me. Thank you!
Thank you for taking the time to leave us a review, Harold! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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Thank you for leaving a 5-star rating, William! We look forward to your next booking with us!
The reservation protocol was a stress-free experience, and I am satisfied with the outcome thus far.
Thank you for taking the time to leave a review, Nicolas. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Quick and easy, thats what is suppose to be and it was. Was happy with how it works.
Thank you for your review, Doug. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Quick and easy, thats what is suppose to be and it was
Quick and easy, and the rate was half of the hotel, when I booked directly with them.
Thank you for your review, Brian. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to use / good rate / clear page and worked as expected. Would use again
Thank you for taking the time to leave a review, Michael. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. We look forward to your next booking!
Easy and Smooth! Would gladly recommend this to anyone else.
Thank you for taking the time to share your feedback regarding the booking process, John. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for taking the time to leave us a review, Debra. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you for taking the time to leave a review, Lori. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I found it very easy to book a room on line and I received an email verifying my booking quickly. I will definitely book online in the future.
Thank you for taking the time to leave us a review, Patricia. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Not a bad deal. All information I needed. Easy booking...
Thank you for taking the time to leave us a review, Miulan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I really like this option for booking my reservation. It was easy to use and the instructions and information provided were clear and concise. Thank you for providing this service.
Thank you for taking the time to leave a review, Ana. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Melissa. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!