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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It is easy and convenient to stay here, as it is close to the airport and there is a free shuttle to the airport that runs every 30 minutes. The hotel is clean and the employees are so helpful and very nice. It has a nice restaurant and bar. Also, on most floors you can view planes taking off all day long, rather from your room or the elevator bay. Overall, a must stay. We will be back every year.
Easy at it should be I don't need 50 characters to tell you what I think. It worked as expected
Thank you for taking the time to share your feedback regarding the booking process, Debbie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
My overall experience booking was great. Can't wait to check in tomorrow
Thank you for taking the time to leave us a review, Lateeya. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Very Easy! Put in your dates and how many are staying...its that simple...
Thank you for taking the time to leave us a review, Ronda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I made a reservation on June 27,2024, almost 1 month in advance for a King Size Room.
When I went to the hotel on July 19,2024...I checked in...received my room key...went to the room, opened the door...and received a HANDICAP Room with no closet to accommodate my wardrobe.
When I went back to the front desk to complain about their mishap...the rep hollered at me saying "They don't have anymore rooms". As I continued to resolve this issue, he ignored me and offered NO help.
I have been calling ReservationCounter but they are trying to blame it on the Hotel and the hotel is blaming it on reservationCounter.
This was very stressful as I had a very important meeting early in the morning...and Now it is even more stressful that I spent almost $500.00 and can't get my refund.
Thanks for bringing this to our attention, Mark. We apologize for any inconvenience this caused you. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
My Booking was really simple and convenient as I am so busy with my work.it was effortless
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Thank you for leaving a 5-star rating, Jacqueline! We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Brian. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Quick, easy and fast! I'm excited to stay at this hotel as it looks beautiful!
Thank you for your review, Cassandra. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The site is easy to use and it is simple to find the room you want.
Thank you for taking the time to leave a review, Teresa. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Gracias por reservar con nosotros, Carlos.
Thank you for taking the time to leave a review, Lisa. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very simple. Easy to follow. Never booked on this site before and was surprised to find it very user friendly.
Thank you for leaving a review, Joan! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Great experience booking this hotel. I am looking forward to staying at Intercontinental.
Thank you for taking the time to leave us a review, Milana. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
We have had good times in are hotel stays at your company in are travels over the years that we were in are traveling the rooms are great and very clean and the hospitality were so positive. Thanks for being there in are travel.
Thank you for choosing to book with us, Richard. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Worked well, will likely use this method again in the future!
Thank you for taking the time to leave us a review, Stephen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to locate hotel on website booking was fast and easy, great pictures of the hotel
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Simple and easy to book, price was appealing. There were good reviews that made it easy to book.
Thank you for taking the time to share your feedback regarding the booking process, Janice. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Great and easy to navigate. Thank you and looking forward to our stay.
You're welcome! Thanks for your review, Kristen. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Booking for a large group was quick and easy. I immediately received confirmation.
Thank you for leaving us a review! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy access to booking site. Quick and simple. Wish the "type" of room would transfer/show itself during the review process. Example - King Corner was selected... when going to next step of confirming - site does not indicate the specific room... and if it did, it was not easily discernable.
Thank you for taking the time to share your feedback regarding the booking process, Andres. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Amber. We truly appreciate your business and are grateful that you decided to book with us.