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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I figured it was a busy time at the hotel and I had time this morning to just do it myself online. It was super easy
Thank you for taking the time to leave a review, Ines. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Was able to make my reservations with no problem with the type of room we wanted
Thank you for your review, Thomas. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for your review, James. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Simple. Went online, put in the dates, found a room and booked it.
Thank you for taking the time to leave us a review, Theresa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I tried to contact the motel and was automatically switched to your site. I am not happy. I cancelled my reservation.
Marilyn, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
Booking and taking your money is a cinch. You get a confirmation number too. But they do NOT provide check in and out information. So then I called to get it (10 caller, waited probably 10+ minutes) and they can tell they have my booking, but still ask me 5 verification questions. They don't have the info I need so they finally give me the front desk number for the hotel and it ends up being a fax machine.
We apologize for your experience, Lori. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I always book my hotels online. I didn't realize this hotel uses a third party.
It was easy...fingers crossed 🤞
Thanks for your review, Barbra. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
My experience was Smooth and informational. Everything was there to read.
Thank you for taking the time to leave us a review, Shannon! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Excellent! It is easier to access, and quicker to book the hotel. Thanks!
Thank you for taking the time to leave us a review, Fahmida. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Good experience but you demand too many characters; next time I will ignore this unless you change!
Thank you for taking the time to review us and provide feedback, Frank. Your insights are incredibly valuable and greatly appreciated.
Poor phone communication with twisted English and background noise. Then they booked it for the wrong town. Not recommended!
We apologize for your experience, Richard. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
It was Very easy to book a reservation and navigate the website
Thank you for taking the time to leave a review, Nora. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Thank you for taking the time to leave a review, Dean. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I was sent a link to reserve a room with parking added. It took me to the Safari platform and it would NOT let me make a reservation with parking. I had to use Google Chrome and I could not find a link to add the parking into my reservation! I will have to call to see if I can add the parking to my reservation. Not very accommodating! Very frustrating!
Thank you for your review and sharing your experience, Ronda. We're sorry you had some trouble with our reservation process. We appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
I was trying to check in and they kept saying my card was declined. And then they realized it was your card/payment that would not go through. So I could not check in because a payment had not been made. 30 minutes later they just let me go to room. Not sure how long they took to resolve your problem.
I would not give you a 1 star. But that is only option 🙈
Thanks for bringing this to our attention, Judy. I will follow up with you about your experience. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Thank you for taking the time to leave us a review, Jeff. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
My booking experience was quick and easy and my reservation was quickly confirmed.
Thank you for your review, Kelly. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for taking the time to share your feedback regarding the booking process, Bruce. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I really appreciate the fact that there is a La Quinta where I need to be for 3 days so I can stay in a Nice Hotel at a reasonable price.
Thank you for taking the time to leave a review, Vidal. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Michele. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!