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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Worked great. No issues. Need to ramble to come up with needed number of characters.
I had to be sure that I was not booking with a U,S, booking firm. I t took a little time to sort this out.
Thank you for taking the time to review us and provide feedback, Hendrika. Your insights are incredibly valuable and greatly appreciated.
Proceso rapido, seguro y muy facil, muy satisfecho, estoy cerca del aeropuerto ubicado estrategicamente de mi congreso
Gracias por reservar con nosotros, Juan.
All confirmation e-mail came through in timely manner.
No Issues.
Thank you for leaving us a review, William! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Great no problems with site will use again when booking travel needs
Thank you for leaving a review, Lawrnce! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
The reservation experience was very easy and went quickly and smoothly. I have never had a hard time reserving a room.
Thank you for taking the time to leave us a review, Steve! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy process that made the booking easy. There is nothing more to say
Thank you for taking the time to leave a review, Joseph. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Great 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Thank you for taking the time to leave us a review, Enrique! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The reservation process with the online system was so easy and fast. Recieved my conformation email within a few mins.
Thank you for taking the time to leave us a review, Thomas. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
My experience was all well. The booking procedure was simple and easy to follow.
Thank you for taking the time to leave us a review, Joann! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Only thing is, I couldn't find any place to put my rewards number. Ill have to do it when we get there.
Thanks for your review, Kyle. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs.
The booking process was easier than expected. Continue the outstanding job.
Thank you for your kind words, Christopher. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
The website was easy to use. Easy to check-out and book. Will use again
Thank you for taking the time to leave a review, Michelle. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy no problems at all to reserve a room of your choice
Thank you for your review, Ray. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great but too much nagging at the end to fill out surveys. I'm in a hurry!
Thank you for taking the time to review us and provide feedback, William. Your insights are incredibly valuable and greatly appreciated.
Very Good. We had NO problems. Everything was great and plan on returning in the future.
Thank you for taking the time to leave us a review, Roger! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It's going smoothly so far. And we enjoy staying at Hampton Inns.
Thank you for taking the time to leave us a review, Peggy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I went to book a reservation with the Alt hotel, and the booking spot looked like I was booking with the Alt hotel, but it turned out it was with Reservationcounter.com. They charge 17.00 more for their "service" plus they charge you the full amount at the time of booking. If you book with the Alt Germain site, they don't take your money till you check in, and they don't charge 17.00 extra for "service. So I feel reservationcounter.com is a scam. Very annoyed. I cancelled it, lost the 17.00, and will book with the honest hotel website.
Rod, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
I have used Hampton Inn everytime I go to the cities. I find the website easy to.
Thank you for taking the time to leave a review, Carlynn. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy thank you. This was my first time using this app and I will continue to use it in the future travel needs
Thank you for leaving a review, Francisco! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Russell! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!