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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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More details about the hotel. A bigger call out about the booking fee.
Thank you for taking the time to review us and provide feedback, Colleen. Your insights are incredibly valuable and greatly appreciated.
It was very easy to go online check the rates and make the reservation on line
Thank you for taking the time to leave us a review, Sheryl. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Booked reservation 8 months ago. As event is close I was shocked to find no record of my confirmation #, email address, or phone #. Had I not checked on reservation, wouldn't have had one at all. Makes you wonder where original reservation went?
Thanks for bringing this to our attention, Cheryl. I will follow up with you about your reservation. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I thought I was going to talk to a person. I was directed to online booking. Easiest booking I've ever done!
Thank you for taking the time to leave us a review, Karen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I made my reservation on my own. My experience with myself was great!
Thank you for taking the time to leave us a review, Lisa! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Site was easy to use. I was able to choose my room and book it in one easy step.
Thank you for taking the time to leave a review, Kim. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I was surprised how convenient and easy to book my reservation
Thank you for taking the time to leave us a review, Linda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Initial conversation with hotel agent states they have shuttle service. Calling to confirm pickup and now being told no service available. Will have to secure other means of transportation. Off to a horrible start. This is what I expect from a 2 star hotel, either change your rating to reflect service or provide service stated at booking.
We are sorry about your experience, Nora. I shared your issue and feedback with our customer service manager and they looked into your situation further. I will send you a private message to let you know the status. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com. --Rachael, Review Manager
The website very easy to use. Allowed me to select dates, room and see all The Hampton Inn offered with a site map available for easy directions.
Thank you for taking the time to leave a review, Dave. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
No problems checking in online so far. Thank you for your service.
You're welcome! Thank you for taking the time to leave us a review, Larry. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
My experience with booking my reservation was very knowledgeable and very helpful.
Thank you for taking the time to leave us a review, Vanessa! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
SOOOO FAR --- Just booking the room. No other service is being provided so there is no other comments to be made.
Thank you for choosing to book with us, Diane. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Making the reservation was easy. I will give a review if it was all processed correctly when I get there.
Thank you for taking the time to leave us a review, Angie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I made reservations, thru what I thought was my Hotels Website, and somehow chose a room that was nonrefundable. I know that was my mistake because I would never choose a Nonrefundable Room. I tried to cancel the reservation the same day I made it but, customer service would only say Non-Refundable. I feel like there should have been a window of cancellation, but they would not work with me. Don't use this Company, because they will not work with you to resolve your issues.
Thanks for bringing this to our attention, Gina. I shared your issue and feedback with our customer service manager and they looked into your situation further. I will send you a private message to let you know the status. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com. --Rachael, Review Manager
It was very simple and easy to to had no problems at all they sent my reservation by text just as I asked
Thank you for taking the time to leave us a review, Rhonda. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
The booking experience was easy. Looking forward to staying at hotel
Thank you for taking the time to leave us a review, George. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Made a reservation for my daughters wedding weekend, the only think I didn't like, is the hotel doesn't show a picture of the bathroom for the room I rented, everything else was easy
Thank you for taking the time to review us and provide feedback, Michael. Your insights are incredibly valuable and greatly appreciated.
Very easy to book on line. All you need to know about the room. I have stayed here in April and was very impressed with the quality of service.
Thank you for taking the time to leave us a review, Trevor. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
As the title states, it was quite easy to make the two-night reservation - dates, select room type, pay and go. Great!
Thank you for taking the time to leave us a review, Brent. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your feedback regarding the booking process, Sharon. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!