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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The experience thus far was one of ease. I will use this site again. The website is easy to use and thank you
Thank you for taking the time to leave us a review, Fred. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for taking the time to leave a review, Ratna. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
My experience was good and fast. Booked quickly. It was also very, very easy.
Thank you for taking the time to leave us a review, Sam. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Good Experience on the booking and it was really easy and fast no issues whatsoever
Thank you for taking the time to leave us a review, Manuel! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Hope there no problems when we check-in working with a third party
Thank you for choosing to book with us, Barbara. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Nothing to see here. All good. Nothing to see here. All good. Nothing to see here. All good. Nothing to see here. All good. Nothing to see here. All good.
Thanks for your review, Clifford. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Pleased with the treatment. Business was completed in a timely manner.
Thank you for taking the time to leave us a review, Ronald. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
It was easy to book a room and received confirmation right away. Thank you for all you do!
You're welcome! Thank you for leaving us a review, Ty. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy, not slow...although photos were not great...hard to judge differences for advertised prices
Thank you for taking the time to share your feedback regarding the booking process, Pamela. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
My reservation was made with efficiency. No issues of significance were encountered.
You for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
The reservation process was not complicated. However, I did not realize that I was not dealing directly with Embassy Suites.
Thanks for your review, Darlene. Our company is Reservation Desk, an online travel company. We book rooms for over 200,000 hotels worldwide. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
No response yet after 3 days. Not as shown on site. One boutique hotel in flushing
Thanks for bringing this to our attention, Alexis. I will follow-up on this. Please feel free to also contact our escalations team at support@reservationcounter.com if you need further assistance.
--Rachael, Review Manager
Booking online was fast and so easy. Anyone can book with ease. It took me three minutes or less to do my reservation and get a confirmation email back. Hotel is worth the stay. Swimming pool. Clean rooms and fantastic staff.
Thank you for taking the time to leave us a review, Tammy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Not applicable -- it was easy enough to use. I appreciate that.
Thank you for choosing to book with us, Kaitlin. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So far so good so far so god so far so good so far so good so far so good
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
See you tonight
I've stayed at your hotel in the past and it was a great experience
Thanks for your review, Colleen. We truly appreciate your business and are grateful that you decided to book with us.
It was very easy to book this room. Hope that I don't regret it
Thank you for taking the time to leave us a review, Yvonne. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was a very easy transaction. The site was very intuitive to use and fast.
Thank you for your review, Paul. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I've found this application is easy to use and very straight forward. I completed the whole booing process within 5 minutes
Thank you for taking the time to share your feedback regarding the booking process, Ryan. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Richard. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!