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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice experience, thank you! I found the website and photographs helpful!
The on-line booking was easy until you required 50 characters
Thank you for taking the time to review us and provide feedback, David. Your insights are incredibly valuable and greatly appreciated.
No vacancies this morning. Checked back later in day and had vacancies.
Thank you for taking the time to leave us a review, Rebecca. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy, fast and all information i needed to know was on website.
Thank you for taking the time to leave us a review, Rick. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy to log in and reserve a room, but having to write a review sucks because of the mandatory fields.
Carol, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Thank you for your kind words, Karla. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Thank you for choosing to book with us, Kevin. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy it was great. Like quick and easy hate being told I have to write so much.
Thank you for your review, Bruce. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Never got to talk to the hotel.
Call me call me call me call me call me call me call me.
We’re sorry you had difficulty reaching us, Lee. Your call is extremely important to us, but sometimes we experience a high volume of calls. If helpful, please feel free to contact the escalations team at support@reservationcounter.com.
We chose our room and dates quickly. We received an email confirmation within seconds.
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. That’s wonderful you received your confirmation promptly! Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Reservation process was smooth and easy, despite my 3 dogs barking for attention.
Thank you for taking the time to leave us a review, Beverly. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Provided good information about hotel and was efficient. Made reserving easy.
Thank you for taking the time to share your feedback regarding the booking process, Nancy. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for taking the time to leave us a review, Amy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It went smoothly but I did not get an opportunity to enter my Marriott number.
Thanks for your review, Thomas. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs.
My wife usually does all of our travel planning, bookings but this was quite easy and painless. Very nice. We have stayed at Hampton Inn Properties always. We will continue. Thank you
Thank you for taking the time to leave a review, Steven. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I left a negative review on a hotel booking we made. Essentially I was disappointed about the discrepancy between the displayed price and the amount that ultimately landed on our credit card. This morning I replicated the purchase that my spouse made and in fact noted that the total with all fees could be seen before making the final purchase selection. I was comparing the room price that my spouse thought they were paying with the amount that hit our credit card. The local fees were quite high, and they selected an upgraded room. I making this post to correct my error and also state that I was pleased that Reservation Counter reached out after I made the post. They are as good as any of the other integrators out there.
Thank you for taking the time to share your review with us, Margaret. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
We wound up paying $1335 give or take for eight nights as seen on our Visa card web page. The booking web page showed a substantially lower number. This hotel is in Canada and the web page did not stipulate whether the booking was in Canadian or American funds. We assumed the displayed figure was in US funds. Did the payment cross over with the number in Canadian?
And, I noted that I was also charged a service fee close to $17. In future I will book directly through the hotel.
Very intuitive site and easy to use and navigate. I would recommend
Thank you for taking the time to leave a review, William. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The process was quick and simple. I will continue to use the site.
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I'm not sure why you're asking me this? I haven't even made it to the hotel.? I just reserved a room
Thank you for taking the time to review us and provide feedback, Marilyn. We would love to know more about our booking process with us. Your insights are incredibly valuable and greatly appreciated.
It was amazingly simple and yes, I would recommend it to family and friends.
Thank you for taking the time to leave us a review, Jarnel. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Thanks for recommending us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!