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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Site was easy to navigate. Availability was shown and it was easy to book.
Easy experience. Thank you. Thank you. Thank you. Thank you. Thank you.
You're welcome! Thanks for your review, David. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Took a few stumbles to get this reservation made, unlike previous experiences, which were great!
Thank you for taking the time to review us and provide feedback, Barbara. Your insights are incredibly valuable and greatly appreciated. Please let us know how we can make your experience better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Easy and user friendly. It was a pleasant experience. Good site.
Thank you for taking the time to leave us a review, Leo. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
THE BOOKING WAS VERY GOOD, AND EASY I WANT TO BOOK EARLY SO THAT I HAVE A ROOM FOR THE EVENT I WAS GOING TOO.
Thank you for taking the time to leave us a review, Vanderbilt! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I am happy with the result; I'll know for sure on September 21st when I check in
Thank you for choosing to book with us, Stanley. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you for taking the time to share your feedback regarding the booking process, Brian. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Great experience! Easy booking, stay here before stay was great, looking forward to upcoming stay
Thank you for taking the time to leave us a review, John. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Was really easy and quick to make the reservation, going to a concert in September taking a little stay action
Thank you for your review, Jackie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very easy to reserve. I could fine the place to enter my players number. I look forward to my stay.
Thank you for choosing to book with us, Bettie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The reservation was quick and painless. It was very easy to get it all done.
Thank you for your review, Deonte. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Had the dates, prices, and location we were looking for. Thanks - looking forward to our stay.
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was easy simple experience I made the reservations with no problem I really only took a few minutes and was very simple.
Thank you for taking the time to leave us a review, Gregory. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good until end and then was told of booking fee. Should have been up front prior to making reservation that cannot be cancelled
Thanks for your review and feedback, Lillian. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
The website was easy to navigate and provided the most appropriate room and rate available that aligned with our needs.
Thank you for taking the time to leave a review, Alexandra. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy booking at hotel website. Was not a problem. Will recommend to anyone
Thank you for taking the time to leave us a review, Neville. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us! Also, thanks for recommending us!
Wonderful and easy! Grateful! Wonderful and easy! Grateful! Wonderful and easy! Grateful! Wonderful and easy! Grateful! Wonderful and easy! Grateful! Wonderful and easy! Grateful!
Thank you for taking the time to share your feedback regarding the booking process, Carol. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Made reservation but haven't checked in yet, so cannot really answer any questions.
Thank you for taking the time to share your feedback regarding the booking process, Shawn. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thanks for quick reservation service by Rachel. It is appreciated.
Thank you for taking the time to leave us a review, Brenda! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Fast! Sorry but I'm not even in the room yet. Will write more afterwards.
Booking our room was simple, quick and easy. Room was exactly as described. Check-in went smoothly.
Thank you for taking the time to leave us a review, Samuel! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Shalana. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!