Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fairly easy to navigate the site.once reservations were made I promptly received a confirmation e-mail.They also broke down the cost pernight plus all the taxes and fees for the room
Thank you for leaving us a review, Gregory! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Same as above. The online booking was straightforward.
Thank you for taking the time to leave us a review, Patricia. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
The online booking system was seamless quick & easy to book online.
Thank you for taking the time to leave us a review, Audrey. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Don't have an actual response, this is just filling in the 50 character requirement.
Thank you for taking the time to review us and provide feedback, Kyle. Your insights are incredibly valuable and greatly appreciated.
Great went smoothly, and easy to use and took no time at all to reserve my reservation.
Thank you for taking the time to leave us a review, Tammy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thai's was my first time booing online and it was very fast and efficient
Thank you for taking the time to leave us a review, Barbara. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to use, pretty straight forward. Looking forward to our trip. It has been a minute so we need the break
Thank you for choosing to book with us, Joseph. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy no hoops to jump through and no confusing layout
Carolyn, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
All good, just wish there was a more flexible cancellation policy.
Sara, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I had no trouble online. Easy to pick out what room we wanted.
Thank you for taking the time to leave us a review, Janet. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Happy,except I hate to fill out a forced review. It does not make sense
Wendy, thanks for taking time to rate your booking experience. We appreciate your feedback.
Simple processor was an easy and simple process to reserve a room
Thank you for taking the time to leave us a review, Glenda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Overall very good a bit of a wait for confirmation
Thank you for taking the time to leave us a review, Steven! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to book yes it was easy book. What else do you want me to say. It was very easy thank you.
Thank you for taking the time to leave us a review, Sherrie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Tried calling the 800 number to confirm on-line prices. Person on the phone could not even confirm the location of the hotel let alone the price.
Amanda, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was a good experience. The site was easy to navigate and easy to book a room
Thank you for taking the time to leave a review, Paul. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to reserve rooms, love the double confirmation system.
Thank you for taking the time to leave us a review, Ermelinda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy. Did not want to wait on phone. Would use again.
Thank you for taking the time to leave us a review, Thomas. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy to navigate. Very efficient! Superb experience!
Thank you for taking the time to leave us a review, Christine. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gracias por reservar con nosotros, Ana.