Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've not actually been to the hotel yet. So, review is based solely on my on-line experience, which was an easy experience. No problems.
No issues, easy steps to follow to reserve room with no issues.
Thank you for taking the time to leave us a review, David. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to book my room. Haven't stayed here before so hoping it's nice.
Thank you for choosing to book with us, Brenda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I wish it explained better about how a "city view" room was different from just a "room", but the process was easy!
Nicole, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very smooth and easy to make a reservation. Thanks!
You're welcome! Thanks for your review, Lei. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Great service very fast outcome live live live live live live forever
Thank you for choosing to book with us, Jasmine. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Super easy website to use. I always feel stressed when planning a trip! But everything was clear and upfront, I didn't have to search for dates or requests.
Thank you for taking the time to leave us a review, Rachell. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
I haven't stayed at the hotel yet but so far so good!
Thank you for choosing to book with us, Rachel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easily access data to reserve room. On line details were readily available
Thank you for taking the time to leave us a review, Karen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It went to junk mail! I asked for it three times before I realized that I needed to look in my junk.
Thank you for leaving us a review, Gwendolyn! That’s wonderful you received your confirmation. We appreciate feedback and look forward to serving you again in the future!
Easy to navigate, easy to book.
I was a guest in March 2023 for my granddaughter's wedding as part of the Blunt party. We had a wonderful time there. It's a lovely hotel in a great neighborhood.
Thank you for taking the time to leave a review, Sheryl. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It's a great hotel, clean, friendly staff, good breakfast.
Thank you for taking the time to leave us a review, Cathy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Excellent. We stayed there back in March (not sure why it was much cheaper then...but we were quite impressed!). We have a child in queens and one in manhattan and prefer to stay with you.
Thank you for choosing to book with us, Barbara. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Everything went simple and smoothly. Easy to understand and make reservations
Thank you for taking the time to leave us a review, Selena. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Awesome experience! Made finding and booking my room, a quick and easy experience thoroughly enjoyed
You're welcome! Thanks for your review, Lewis. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to book and good price thought I was booking direct w hotel. Didn't realize I was using a 3rd party
Thank you for taking the time to leave a review, Richard. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
System was easy to use responses were quick. Looking forward to our visit in Nevada
Thank you for choosing to book with us, Sally. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I called and spoke to a gent and then reserved online. Seamless customer service.
Thank you for taking the time to leave us a review, Candie. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
Easy & Fast. Faster than calling and can do it from the comfort of my office..
Thank you for your review, Robert. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Good good good good good good good good good good good good
Thank you for taking the time to leave us a review, Jongbum! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sonja, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!