Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to use! Self explanation. So fuss! We have stayed at the West Port Inn in Joplin MO. Several times! Every time has been very easy to book!
This extra garbage is why I did use the other option for booking. If I knew I would have to do it any why, I could have saved some money. I JUST WANT SIMPLE
James, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Please do not charge this card i have another card
Thanks
Thank you for your review, Shalonda. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Everything went well. Thank you. Have a good day.
What more can I say
Thank you for taking the time to leave us a review, Susan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
This hotel has been my go to forever I recommend the website and the hotel itself. Absolutely easy and amazing staff!
Thank you for choosing to book with us, Cassie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Love this place! Stayed there for my last cruise and have booked it again for my 2 upcoming cruises.
Thank you for choosing to book with us, Terri. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The booking process was incredibly easy and straightforward. From start to finish, the entire process flowed seamlessly, requiring minimal effort on my part. I appreciated the user-friendly interface and intuitive design, which made navigating through the booking steps a breeze. Overall, the simplicity and efficiency of the booking process greatly enhanced my experience and left me feeling confident and satisfied with my reservation.
Thank you for taking the time to leave a review, Zuhaib. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
It was easy to book my reservation - very convenient.
Thank you for taking the time to leave us a review, Gayle. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It does what it says it does. It's a website that works. It books hotel rooms, as advertised.
Thank you for taking the time to leave us a review, Brian. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Smooth and easy was the reason for my choice. This is why I choose the experience.
Thank you for taking the time to leave us a review, Paul. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy and quick to book. Everything you need to know is right there for you.
Thank you for your review, Christi. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Online reservation was very easy and intuitive. Rapid response.
Thank you for taking the time to leave us a review, Thomas. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Making the reservations was easy and convenient but don't like that the reservation was non-refundable and the whole amount charged to my card in advance of stay
You're welcome! Thanks for your review and feedback, Robert. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Just did everything online to book the reservation it was helpful.
Thank you for taking the time to leave us a review, Kenneth. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Professional, courteous staff. All my enquiries were answered.
Thank you for taking the time to share your review with us, Jeffrey. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Directions were clear and booking did not take a lot of time.
Thank you for taking the time to leave us a review, Anne. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very good no problem booking fast and done quickly
Thank you for your review, Terry. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Everything was fine until now! I don't want or need a follow up.
Thank you for taking the time to review us and provide feedback, Daniel. Your insights are incredibly valuable and greatly appreciated.
I was there for a meeting, it was cool. I need 11 more characters.
Thank you for taking the time to review us and provide feedback, Ryan. Your insights are incredibly valuable and greatly appreciated.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing to book with us, Rebecca. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!