Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My credit card was charged immediately - making it next to impossible to get a refund.(They have a no refund policy - the motel itself does NOT). The reason I wanted to cancel this reservation was because right after completing the transaction I found a different company to get the room booked through at considerably less than this one charges.
Easy to do. Very self explanatory, and was a easy step by step.
Thank you for taking the time to leave us a review, Merrilee. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
No problems at all. Easy to book and submit. Looking forward to my stay.
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The Booking process was very user friendly. Karen got back to me really quickly my family are looking forward to this vacation.
Thank you for taking the time to leave us a review, Mary. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Not good at all; not good. I wanted to receive discount as a government employee, but online did not allow me to do so.
Thank you for your review and feedback, Gary. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to book online. Good selection of attractive room alternatives. Excellent documentation of costs and the check-in procedure and requirements.
Thank you for taking the time to leave us a review, Susan. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was pretty easy to book the room. I've never used this site before, so we'll see how it goes.
Thank you for leaving a review, Lynnda! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Just confused some on how many beds in the room as I had to make sure there were two as I am traveling with my grandson.
Thank you for taking the time to review us and provide feedback, Karen. Your insights are incredibly valuable and greatly appreciated. We apologize for any confusion with the bed type. You are booked for two queen beds.
Easy process to select a room and pay. I would use again.
Thank you for your review, Ben. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Efficient and easy to navigate reservation website
Thank you for taking the time to leave us a review, Steven. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Looking to change hotels found this Best Western and room we needed, stayed here before great location
Thank you for choosing to book with us, Mark. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to use, very clear and efficient website and quick response after room selection made and reasonable price
Thank you for taking the time to leave us a review, Rosemary. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
It seems to work just fine. I got online and selected what I needed.
Thank you for taking the time to leave us a review, Timothy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy-peasy. So sorry. Can't think of anything else to add to bring this up to the minimum of 40 characters.
Thank you for taking the time to leave us a review, Bill. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
While trying to book a hotel near Midway Airport, I found this place with good reviews and a decent price. Unfortunately, there was no 'Heads Up' notification that it would cost me $15.99 just to book a room that I could have done on my own. I've booked many an event, hotel, flight, and car online with no opportunistic fees. Even if I were an idiot, stupid, or distracted, I don't know Reservation Counter, never heard of sitejabber, but I do feel jabbed.
I called to change the date of my stay, but couldn't change despite a dead-end button labeled Modify.
They have already charged my credit card for the night, something I've never had happen with a hotel reservation until I actually stayed. They refuse to change my reservation or to refund the charge although their cancellation policy even says no additional charges for changes, so I'm calling BS on Reservation Counter and so should you.
Thanks for bringing this to our attention, Dallas. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Amazing experience, would highly recommend to anybody to come and visit in the future.
Thank you for taking the time to leave us a review, Aaron. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
This is my first time being forced to write a review before I could be done-not a good idea corporate office.
Jeffrey, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Very quick process and provided helpful information.
Thank you for your review, Barry. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very simple and easy to navigate the site. Would use it again
Thank you for taking the time to leave a review, Tim. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to follow and quick. Through and will use again
Thank you for your review, Judy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Gary. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. I will look into this further and follow up with you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com
--Rachael, Review Manager