Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to make reservation. Not happy about the service fee. No way to make a reservation directly with the hotel. Forced to use the service and the fee is non-refundable if my plans should change and I need to cancel the reservation. What a racket.
The reservation process was nice and fast and easy. I've liked my Hampton Inn stays during the past 2 years. Gonna try them again.
Thank you for choosing to book with us, Cheryl. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I always use comfort suites. Great rooms, great price
Thank you for taking the time to leave us a review, Gary. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. Enjoy your stay!
Works pretty well and this is really all i want to write
Thanks for your review, Robert. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I hope I will be satisfied after my visit from this reservation.
Thank you for choosing to book with us, Charlotte. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I liked the follow up. I don't usually get that. Good idea
Thank you for taking the time to leave us a review, Susan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Fine! No issues. Fast and simple and provided all the info.
Thank you for taking the time to leave us a review, Tim! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No thank you I do not wish to do a review. It is annoying that you require this.
Jack, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I made a reservation on-line. I did not realize the reservation was non-refundable until I received the confirmation. Since the reservation is in June a lot can happen between now and then. We still want to use the reservation only without the non-refundable clause. We don't want to lose this $280.47. Sorry for my mistake Dean
Dean, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
Got what I wanted quickly with very little hassle. Thanks
You're welcome! Thanks for your review, Mildred. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Extremely quick and efficient. Website was easy to navigate and the prices were very reasonable
Thank you for taking the time to leave a review, Barry. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick, efficient service. Will most likely use service again.
Thanks for your review, Chris. Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to your next booking with us!
Quick and easy process. No problem with making reservations.
Thank you for taking the time to leave us a review, Betsy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I'd have liked to had a map of the location of the room based on the price. Is a "partial view" half lovely vista and the other half rooftop air conditioner?
Thank you for taking the time to review us and provide feedback, Aaron. Your insights are incredibly valuable and greatly appreciated.
Very easy to use. Made booking stress free. I would recommend using Reservation Counter.
Thanks for your review, Lynn. Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. Thanks for recommending us!
Seemed to be simple and easy to complete. The price was better than the other web sites
Thank you for taking the time to leave a review, Dawn. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
It has been greet so far I would recommend the service to my friends.
Thank you for taking the time to leave us a review, Purcell! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No Problems making my reservations! I have stayed at La Quinta hotels before and have like their service.
Thank you for taking the time to leave us a review, Ralph! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very excited for the time to enjoy a great time there
Thank you for choosing to book with us, Charles. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The experience was very pleasant abd the computerized reservation was easy to use.
Thank you for taking the time to leave us a review, Ravi. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Joseph. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager