Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Just log in and the prompts. Follow the instructions and things should work out fine.
Seamless and happy to see we can cancel for free. We won't but it gives peace of mind.
Thank you for taking the time to leave a review, Trina. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I wish you guys would be upfront with your advertising price and the additional fee added once booking.
Thanks for your review, Reymundo. We appreciate your feedback so we can improve. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
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Thank you for leaving a 5-star rating, Sandra! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!
Have enjoyed all my many stays at Drury Plaza usually on my seasonal drive to or from Florida from Indiana. Always have reserved through 3rd party. Decided to try direct.
Thank you for choosing to book with us, Donald. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So far so good - simple process now I do hope I my family enjoys their stay. I booked it for my Bro and his wife.
Thank you for taking the time to leave us a review, Lauren! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
My reservation was last minute and very easy to book. I got my reservation confirmation right away!
Thank you for leaving us a review, Stacy! That’s wonderful you had an easy booking experience and received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
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Thank you for leaving a 5-star rating, Gary! Your positive feedback is greatly appreciated, and it motivates us to continue providing the best service possible. We look forward to serving you again in the future!
So far so good. It will all depend on whether or not I have problems with this reservation once I get to the hotel.
Thank you for choosing to book with us, Nancy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The booking process was very easy and uncomplicated!
Thank you for taking the time to leave a review, Amy. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
It was easy to book the room I needed last minute.
Thank you for taking the time to leave a review, Philip. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy to use. Did exactly what I needed it to do.
Thank you for taking the time to leave a review, Kevin. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
So far booking a room has been easy. Looking forward to tomorrow.
Thank you for taking the time to leave us a review, Ariel. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Worked as expected. User friendly. Nothing unexpected.
Thank you for taking the time to leave us a review, Heidi! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Good experience and easy to use. I would recommend it.
Thank you for taking the time to leave us a review, Anastasia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
EASY, QUICK. HOPEFULLY IT WILL BE AS FUN AS 30 YEARS AGO,WHEN WE STAYED WITH OUR DAUGHTER. (NOW STAYING WITH HER CHILDREN).
Thank you for choosing to book with us, Beverly. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to use process. Very happy with the process. Thank you
You're welcome! Thanks for your review, David. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was easy, I just filled out the form online, put my Visa info in and got a copy for my records.
Thank you for taking the time to leave us a review, Gail. We are Reservation Counter, an online travel agency. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very efficient and accurate. Simple to use and quick.
Thank you for taking the time to leave a review, Elissa. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very helpful so far! Booked us close to our destined venue, we shall see how it goes!
Thank you for leaving a review, Janell! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Adolphus, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!