Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great experience and provided me with the information that I needed
Looking to have a direct phone number, but alas, online booking only.
Thank you for booking with us, David. Please feel free to contact one of our live agents available 24/7 at 800-434-0564 if you need assistance.
It went okay. Just had a little trouble figuring out where it was and how far it was from my location. But it all worked out.
Mark, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Reservations for this lodging were simple and easy to follow. I appreciate a website that is intuitive!
Thank you for taking the time to leave us a review, Kathy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
I encountered no problems while making my reservation.
Thank you for taking the time to leave us a review, Joe! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I liked the ease of booking and not having to jump through hoops making sure I checked all the right boxes
Thank you for taking the time to leave us a review, Edward. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Surprised I was actually making reservations via a third party and would be charged a fee.
Thanks for your review and feedback, Richard. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Quick and easy to use. They found me the best price by far!
Thank you for taking the time to leave a review, Jason. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
Great sight to use and quick confirmation. Recommended versus booking by phone
Thank you for leaving us a review, Richard! That’s wonderful you enjoyed our website and received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Booking directly with the hotel was as easy as it could be.
Thank you for taking the time to leave us a review, Joe. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Went great. Better than expected. Will use it again next time.
Thank you for taking the time to leave us a review, Joseph. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Spoke with the receptionist and was able to change my reservation and get the texas neighbor discount. Lady was very nice and helpful, highly recommend!
Thank you for taking the time to leave us a review, Beau. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
So easy. Really really easy. Great experience every time.
Thank you for taking the time to leave us a review, Kyle. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easy to use ----------------------------------------------------
Thank you for taking the time to leave us a review, Gene. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It was an a easy process, the whole process was easily assessable and customer friendly
Thank you for taking the time to leave us a review, Khalid. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Very easy to use and manipulate through. $$$$$&$&$$@@@@@@@?
Thank you for taking the time to leave a review, Jan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Everything went just fine. We are very faniliar with the hotel as we use to live in Polson.
Thank you for choosing to book with us, Wesley. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Sold out lowest rate rooms already. I found lower rate rooms on Trivago and other websites with lower rates than the hotel.
Marlene, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was an easy and quick reservation. I.anticipated that I would have to jump through hoops but the on-line reservation process was easy
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Quick and easy reservation! We are coming in from Kansas City for the USC Spring Game and we needed to be close to the field. This was the best way to get it done.
Thank you for choosing to book with us, Angelo. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit and the game!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Richard. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.