Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Been easy and all information I needed was included
Thank you for taking the time to leave us a review, Marcia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Your follow-up email from Sitejabber is unclear. It merely asks "did you receive your booking confirmation..." but doesn't tell you what booking (i.e. Hyatt Regency Apr 15 - Apr 18). I am booking restaurants, are, hotels for travel and then asked "did you get a booking"...which booking? I had to go check reservations to figure out which one was from sitehabber... Drop the specifics in and it won't confuse people.
Jeffrey, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
In other words, too soon to tell. I now have the right number of characters.
Thank you for choosing to book with us, Vernon. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was able to select my hotel and book with Affirm and there were no issues. Great experience
Thank you for taking the time to leave us a review, Gretchen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No experience so far, other than the booking.
Once we stay there, we will give you a review.
Thank you for choosing to book with us, Greg. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Same as above. I don't really want to write anymore...
Thank you for choosing to book with us, Chris. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easiest thing I did all day. Hope my stay is as good as making the reservation
Thank you for taking the time to leave a review, Robin. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
My experience making reservations for one night in Troy, AL was very satisfactory. I received an email confirmation right away which I appreciated very much. Thank you.
You're welcome! Thank you for leaving us a review, Michiyo! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Great,good,awesome,amazing,the best, number 1, can't wait
Thank you for taking the time to leave us a review, Quincy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was very easy to book online through this service.
Thank you for taking the time to leave us a review, Maggie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Fast and easy, no problems in the booking. Will use again.
Thank you for taking the time to leave us a review, Sherrie! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy to reserve online. It would have been nice to talk to an actual person but it worked out fine.
Thank you for taking the time to leave us a review, Joseph. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Other than giving you an incorrect security code (my error), it was fast and easy!
Thank you for your review, Linda. Our goal is to make the booking process to make it as fast and easy as possible. We are happy you had a good booking experience.
Haven't gone yet to let you know about it, so i will get back later
Thank you for choosing to book with us, Chantelle. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Just want anyone wants in a reservation experience. Clear, easy and efficient!
Thank you for taking the time to leave us a review, Kirt! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and easy reservation process to book. Cancellation policy was clear and received my confirmation information right away.
Thank you for leaving us a review, Susan! That’s wonderful you had an easy booking experience and received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
So far so good. Will wait and see how the rest of the experience goes
Thank you for taking the time to leave us a review, Michael! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Have been going to OBX for 50 odd years and the place just continues to improve with each visit, and have been staying at the Hampton since it first opened and never been disappointed. Prior to staying at the Hampton wife and I owned a cottage in Duck and both love OBX. Oh, yes, and the dining options are all great too!
Thank you for choosing to book with us, David. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I don't have anything to say why are you guys trying to force me to say something?
Roderick, thanks for taking time to rate your booking experience. We hope you enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a review, Barb! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!