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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The online reservation platform is always easy to use. Would always use this over a booking site like Expedia or kayak.
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Thank you for leaving a 5-star rating, Jona! We look forward to your next booking with us!
The experience was very simple. Thank you very much
You're welcome! Thanks for your review, Johnathan. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Had book a reservation here before and had a pleasant experience
Thank you for taking the time to leave us a review, Felicito. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
The process went smoothly. I chose this method because it is easy to use at a distance.
Thank you for taking the time to leave us a review, Wesley. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to use until I got to this review process. I can't get out of it!
Melinda, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was an easy process booking the hotel reservation.
Thank you for taking the time to leave us a review, Sean. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to use, Easy to use, easy to use, easy to use
Thank you for taking the time to leave a review, Tod. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Made reservations for July as I will be attending a concert. The process was quick and easy.
Cynthia, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to book online for a quick one night trip to the beach.
Thank you for taking the time to leave us a review, Sharon. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
The representative was very helpful and courteous.
Thank you for taking the time to leave us a review, Jennifer. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
Thanks this was painless and easy. Not more one could say
Thank you for taking the time to leave us a review, Michael! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very useful app in booking the reservation. Overall good experience.
Thank you for taking the time to leave us a review, Thomas. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Everything is great and everything is always correct and good to go.
Thank you for choosing to book with us, Michelle. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was pretty easy to use this site while booking my reservation
Thank you for taking the time to leave a review, Barbette. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
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Ought I was dealing directly with the LaQuinta hotel. How dare you charge me a fee for my reservation along with pretending to be a part of the hotel's organization. I'll call the hotel directly next time making sure I get the AARP discount which wasn't made available.
Mel, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
Everything went smoothly. The entire process was quick and easy.
Thank you for your review, Kevin. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Was happy to see this was an option as I wanted to book today but didn't have all the funds. It was quick and easy
Janet, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Always a great time when I stay in the downtown area!
Thank you for choosing to book with us, Mitchell. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to book on line. Enjoyed previous stats at this facility.
Thank you for taking the time to leave us a review, Clyde. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Robert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!