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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Thank you for your service today and have a nice weekend.
You're welcome! Thanks for your review, William. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Just had a glitch with payment and had to start again
Susan, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Very good experience. Pet friendly and breakfast was good.
Thanks for your review, Adria. We truly appreciate your business and are grateful that you decided to book with us.
Fast and efficient, love it. Thank you for your service
You're welcome, Efrain. Thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very easy, just went on line and was able to make my reservation effortless!
Thank you for taking the time to leave us a review, Jimsennia. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Good experience. Cheaper price for the same room. I had called the hotel direct and they were going to charge me$50.00 more per night.
Thank you for taking the time to leave a review, Lynette. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
Was very simple to book. No issues with making the reservation -look forward to our stay.
Thank you for taking the time to leave us a review, Randy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Booking process was simple and fast. Would definitely use again.
Thank you for your review, Ron. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Quick and easy to navigate. Received email immediately confirming reservation.
Thank you for leaving us a review, Melissa! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Streamlined booking process. I'm not sure how the reservation counter got involved.
Mark, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was easy and fast…….i will definitely use it again.
Thank you for your review, Thomas. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy registration process. So much better than calling for a reservation. I received my confirmation immediately after booking my accommodations.
Thank you for leaving us a review, Julia! That’s wonderful you had a good experience booking online and received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Convenient and easy to use on a short notice trip. Will use again.
Abel, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very helpful👍👍👍👍👍👍👍😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊 thank you for your help
Thank you for taking the time to share your review with us, Dawn. We truly appreciate your feedback and are delighted to hear that you are satisfied with Reservation Counter. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Very simple able to book my room and get an immediate receipt and confirmation. Love how quick it was to do.
Thank you for leaving us a review, Frances! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
First time that I used this service and with no previous experience it's hard tp comment.
Thank you for leaving a review, Earl! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Good thank you for my reservation at Capitol Hill hotel.
You're welcome! Thanks for your review, Karen. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I went to the website and just booked my reservation and received my confirmation. Just that easy.
Thank you for taking the time to leave us a review, Diane. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Reservation is easy and convenient and clear but this specific question on survey question requiring 50 words is stressful/painful
Rose, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Tuhao. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!