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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was very easy to book the room no problems. The only thing is the hidden fees.
Easy and fast booking
Thank you for making my experience happy
Thank you for taking the time to leave us a review, Jennifer! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Difficult to deal with not what I expected I learned not to use this link
We're sorry about your experience, Patricia. We want our customers to have the best experience possible when booking travel with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
Booking a room at the reservation counter on-line was quick and easy.
Thank you for taking the time to leave us a review, Marilyn. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Very easy to checkout. Great prices. Would highly recommend.
Thank you for taking the time to leave us a review, Melissa! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Great experience so far. Love the property based on past stays
Thank you for taking the time to leave us a review, Greg. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I made this reservation for Daniel Welker and was a piece of cake. Thank you for a good and friendly website.
Thank you for taking the time to leave us a review, Doyle. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
This is only my first time. Will have to use more than one time to describe an experience
Thank you for leaving a review, Toi! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
SIN COMENTARIOS; SIN COMENTARIOS;SIN COMENTARIOS; SIN COMENTARIOS; SIN COMENTARIOS;SIN COMENTARIOS
Thank you for leaving a 5-star rating, Luis! We look forward to your next booking with us!
Got reply reservation quickly was easy to use on line
Thank you for taking the time to leave us a review, Regina. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
No problem when reserving the nights we wanted.
Thank you
You're welcome! Thanks for your review, David. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Nice and quick. However, I didn't realize I was going with a third party rather than the actual hotel which raised the price I was thinking I would pay. My fault for not being more careful.
Manny, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
Reservation booking is a very user friendly process. Follow-up e-mail confirmation very responsive.
Thank you for taking the time to leave us a review, James! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I was not able to apply my members rewards by doing my reservations online. I hope they make it right when I get there.
Thanks for your review, Brandi. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
It was easy for me to book my reservation……
Thanks
Thank you for taking the time to leave us a review, John. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Fast, clear and easy. Few clicks made it very easy.
Daniel, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Quick and easy - a no problem reservation. Thank you!
Thank you for taking the time to leave us a review, Robert! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Better than most and we travel a lot! We use other last minute hotel deal sites, I wanted to deal directly with the hotel property this occasion but was rerouted to your site. Everything went well!
Thank you for taking the time to leave us a review, Steven! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Everything was easy and fast. No problems at all. As always very good
Thank you for taking the time to leave us a review, Helen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to use. Self explanatory. Like being able to book online
Thank you for taking the time to leave us a review, Kimberly. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Robert, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!