On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Hate reviews, really, I do. I hate reviews I hate reviews I hate reviews
Alex, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
We Just booked the reservation, so I guess it was good
Thank you for taking the time to leave us a review, Nancy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
So far it has been fine. We have had trouble with reservations in the past, so I am hoping this will be much smoother.
Thank you for choosing to book with us, Hilda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
We've stayed here before, and it's a wonderful place. Easy booking as well.
Thank you for choosing to book with us, Laurie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
No one is ever perfect and you made me include fifty characters
Thanks for your review, Donald. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
No problems at all! I try to use Hilton hotels / resorts when I travel
Thank you for choosing to book with us, Lydia. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was very satisfied with my stay at Tuscany tower
Comfortable room with view
Thank you for choosing to book with us, Evelyn. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So far so good, I would like to experience a good service and then, we will not believe in those bad comments
Thank you for taking the time to leave us a review, Monica! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Good enough for what I needed. Descriptions of the rooms were weak and indefinite.
Patty, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Great easy website.the booking went well and easy to pick what you want
Thank you for taking the time to leave us a review, Monica. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I have been doing this with another providers and until today the experience was just fine, today was super easy and fast and I"m grateful for this.
Thank you for taking the time to leave us a review, Eduardo. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Thank you very much. I have received booking confirmation
You're welcome! Thanks for your review, Nazia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Placed a hotel reservation for an upcoming road trip
Andrew, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It's always good and fun at the Hilton and I will not stay nowhere else.
Thank you for choosing to book with us, Basheba. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Website was easy fast and least expensive website to use.
Thank you for taking the time to leave us a review, Robert. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I did receive an email receipt; but at the end of the reservation a popup occurred to go to AARP and join. I am an AARP member, so if that promotion is there, why wasn't I able to click on an AARP or Senior rate?
Thank you for your review and sharing your experience, Ellen. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Happy with the website, didn't have any problems...Thank you
Thank you for taking the time to leave us a review, Shawn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booking was easy but I mistakenly thought I was on the hotel web site, not yours.
Richard, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It seems to have worked smoothly. What more is there to say?
Thank you for taking the time to leave us a review, Patricia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Jason. We truly appreciate your business and are grateful that you decided to book with us.