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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Your system is very user friendly and intuitive. Thanks so much!
I am older person and this was very easy for me to understand
Thank you for taking the time to leave us a review, Grace. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It is very good. Fast. I have done it in 3 minutes.
Thank you for your review, Rosalina. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was so easy to make a reservation this way. I would use again.
Thank you for taking the time to leave us a review, Denise! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Awesome stay. Cant wait to stay again. Love the town
Thank you for choosing to book with us, David. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Confirmation received timely. It was easy to book here.
Thank you for leaving us a review, Marcie! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
I had an very good, efficient, easy and quick response.
Stedroy, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I MADE A MISTAKE AND BOOKED A RESERVATION FOR 2 INSTEAD OF ONE. THE MOTEL REFUSED TO CHANGE IT. I WILL NEVER USE YOU SERVICE AGAIN.
ROSANNA M. PORET
Rosanna, thank you for your review and sharing your experience. We would be happy to assist you with your reservation and make changes. Please feel free to contact our escalations team at support@reservationcounter.com or contact our support team at 800-434-0564.
Should not be forced to cancel early for a refune
Quick and Easy to find date room and rate. Site user friendly
Thank you for taking the time to leave a review, Sherry. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
This will be the night after my wedding. I hope it is perfect!
Thank you for choosing to book with us, Kyley. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Looked for somewhere close to the cruise and this was it!
Thank you for taking the time to leave us a review, Bridgette. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Excellent! Easy to book. Good room descriptions and photos.
Thank you for taking the time to leave us a review, Peter. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I hate online reservation systems. Don't take it personal please.
Duane, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was easy to book online. Got confirmation right away.
Thank you for leaving us a review, Janet! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Not much to say other than it was easy to make a reservation.
Thank you for taking the time to leave us a review, Bob. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I do not understand what the charge for "Fees" is for. Why isn't this just included in the advertised charge?
Thanks for your review, Kevin. Taxes and fees are provided by the hotel suppliers. They are included with the rate and can be a higher cost when you check-out. We also charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Its hard to say what we feel about your service when we havent been there as yet I will br glad to give a review after we have stayed at your motel
Thank you for choosing to book with us, Barbara. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Nice and not difficult. I'm hope that when I get to the hotel I won't have any issues. Just being honest because we've had issues before.
Thanks for your review, Linda. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to book and quick. Looks good in the pictures
Thank you for your review, Rebecca. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The reservation process was very easy. Looking forward to my first stay at Avid.
Thank you for choosing to book with us, Wendy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thank you for taking the time to leave us a review, Gordon. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!