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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy website and great rates for rooms in Las Vegas for a business trip.
Reservation counter was quick and easy to make a reservation on only a few minutes.
Thank you for your review, Benjamin. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy and fast and very clear instructions for your reservations
Thank you for taking the time to leave us a review, Cindy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Great wow i am totally blown away on this Monday morning definitely a highlight
Thank you for taking the time to leave us a review, Steve! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Navigation was challenging. I'm old. Navigation was challenging. I'm old. Navigation was challenging. I'm old.
Thank you for taking the time to review us and provide feedback, Michael. Your insights are incredibly valuable and greatly appreciated.
Super easy to pick dates, how many guests and the room type we wanted. Thank you!
You're welcome! Thanks for your review, Scott. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Quick, easy, and had a room when I needed it for the trip.
Dwayne, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
There was no place to indicated if I could receive my AARP discount and no mention at all of the hotel offering parking and shuttle service to the Asheville Airport. I thought I was making this reservation directly through Wyndham, but I was mistaken.
Thank you for your review. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Easy check-in! Great place to stay on the Oregon coast.
Thank you for choosing to book with us, Larry. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was all fine! Not sure why you are asking me this
Yazmin, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I had not flown for about five years and not sure about the check-in.
The agent was very thorough in explaining the steps to me. I
Thank you for taking the time to leave us a review, Margerite. We are happy to hear that one of our representatives was able to assist you and provide excellent service. Your satisfaction is extremely important to us, and we love to receive positive confirmation that our team's efforts are making a significant impact. We look forward to serving you again in the future!
We are seniors…not use to using a computer…so a little confusing to follow
William, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. Please let us know how we can improve and make things better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
I went online to the Holiday Inn website to book a room. If I'd known I was going to be billed $16 to make the booking, I wouldn't have done it!
Thanks for your review, Bob. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Very convenient! Quick, easy, got a great room, at a great price!
Thank you for taking the time to leave a review, Sidney. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
Booking the reservation was easy. I really wanted to be able to stay here so am very excited.
Thank you for choosing to book with us, Gail. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Ease of use hassle free. I found the process of making a reservation stress free. The room rates are reasonable and I did not feel that I was making a mortgage payment.
Thank you for taking the time to leave a review, Robert. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Quick process, easy to access, clear communication and no problems in reserving a room
Joan, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
No review to provide for this specific request at this time.
Karen, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Just looking for a room. So far so good. Hope everything is easy when I get there.
Thank you for choosing to book with us, Peter. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great experience, easy to use. Was able to actually view the rooms that were available to reserve.
Thank you for taking the time to leave us a review, Guadalupe. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Lisa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!