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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Booked and ready to enjoy my trip
Fast and easy and written confirmation
It was good, but could only book 2 people to one room.
Marlene, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was fast! It was easy to find and also offered a number to call if I needed any help.
Kristy, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very straightforward to book. Easy to use. Excited for the trip
Thank you for taking the time to leave a review, Jamie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Finished entire booking in about 5 mins...awesome!
Thank you for your review, Robert. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Really easy to use. Booking was easy and I could book refundable rooms.
Thank you for taking the time to leave a review, Patricia. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy to make reservation at our favorite hotel for an upcoming trip
Thank you for choosing to book with us, Bettina. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to make reservation on the Hilton Website, which is expected
Thank you for taking the time to leave us a review, Robert. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good reservation experience, it was easy to reserve the room on the website.
Thank you for taking the time to leave us a review, Safina. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
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Thank you for taking the time to leave us a review, Brian. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Had no trouble making reservations. The Reservation Counter works just fine. Appreciate the ease in making reservations.
Thank you for taking the time to leave a review, Lawrence. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
So Far, so Good. Booking was a Breeze!
Looking forward to staying & playing & eating there.
Thank you for taking the time to leave us a review, Erik! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Able to see picture and description of room. Several choices.
Thank you for taking the time to leave us a review, Nancy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Went great, reservations very easy to make, payment and follow up were perfect.
Thank you for taking the time to leave us a review, Leonard! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was quick and easy and looked secure. I sure hope it was. Also I did not want to go through a third party vendor like expedia, booking, hotels.com etc. I find it's normally better if you work directly with the hotel if you can and are able to get good rates directly.
Thanks for your review, Martin. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The booking process went smoothly without any issues.
Thank you for taking the time to leave us a review, Keith. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
So far it was easy and quick to do. I'm counting on my stay to be excellent.
You're welcome! Thanks for your review, John. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was easy to navigate as well as quick to get it completed.
Thank you for taking the time to leave a review, Devona. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Haven't been there yet, but the online booking process was easy and fast!
Thank you for taking the time to leave us a review, Margaret. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very quick and easy. No hassle. The entire transaction, from beginning to end was completely hassle free.
Thank you for taking the time to leave a review, Michael. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Laura. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!