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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to book but no discounts offered online.
Thank you for your review, Sylvia. Some hotel reservations have discounted rates for AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Easier than calling the hotel, because the hotel is under staffed.
Thanks for your review, Catherine. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Friendly process, great website design, fair pricing
Eran, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Site easy to navigate, had right details, easy checkout.
Thank you for taking the time to leave a review, James. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and simple. Don't like being given rules for reviewing
Cynthia, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was easy and great to do thanks for the great experience.
Thank you for taking the time to leave us a review. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
There was no place to log in for customer rewards. I could have saved $30 dollarsa if I could have logged in.
James, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Quick, easy and reasonably priced, what more can someone ask for?
I need uncomplicated in my life.
Thank you for taking the time to leave us a review, John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I had a good experience making my reservation. I would use them again.
Thank you for taking the time to leave us a review, Joanne! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Great site easy to read and informative, survey is long and boring. Check marks are faster
Winston, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
I ordered online. All went well.
Looking for a stay-cation event for self care.
Teacher and school ending.
Room description said whirlpool.
Happy :)
Thank you for taking the time to leave us a review, Teresa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Great reservation site to navigate and booking the room was very simple.
Thank you for taking the time to leave us a review, Violet. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy and simple to use. Just find what you want and click click done
Thank you for taking the time to leave us a review, John. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Had no issues with the reservation platform.it was seamless.
Thank you for taking the time to leave us a review, Joe. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
After reading the reviews and complaints I wish I knew this prior to making the reservation with them. I initially got connected with this company by accident. I thought I had contacted the hotel, and unfortunately, I did not.
I began our conversation letting them know that we are a local health department and therefore Tax-Exempt. I repeated myself several times during the course of this call to make sure that they knew we are Tax-Exempt and that I would be happy to provide them with a certificate before or even right after the reservation. I was told by the agent every time that all we had to do was supply the Tax-Exempt form at check-in and then we would be refunded. Well, of course, that was not what happened. The hotel showed that the reservation had been made through Expedia, not even "Reservation Counter/TravelPass".
I escalated the issue with Reservation Counter, and after nearly a week they confirmed that I was told to [resent my certificate for a refund but denied refunding the taxes because "As a courtesy, our team has contacted our hotel partner on your behalf. However, they informed us that they are not willing to make an exception due to the cancellation policy that was provided and agreed upon by you at the time of booking."
After speaking with the GM of the hotel that the reservation was for, they let me know that they would never deny a Tax-Exempt certificate, and they would have honored the one that was presented; however, they do not pay the taxes in such a situation they only receive the proceeds. Expedia actually pays the taxes. I contacted Expedia, and of course they would not help because Reservation Counter/TravelPass is an independent contractor.
What gets me in this whole process is that I am not asking for anything other than the taxes that shouldn't have been charged in the first place. I am not trying to take anyone's profit away. The process is purposefully convoluted to frustrate anyone from trying to fight for what is right.
Thanks for bringing this to our attention, Tamara. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Easy to navigate with dates, I wish there was a prompt to use my Bonvoy app though
Thank you for taking the time to leave a review, Kelly. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Good but cost $6 more than a rival service. Also, had to find confirmation in my junk mail.
Robert, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
This was a recommendation from a friend who has stayed at your hotel. Easy online reservations. So far no complaints at all.
Thank you for taking the time to leave us a review, Karen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you very very very very very very very very much
You're welcome! Thanks for your review, Daniel. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Wilma! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!