On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
All good no complaints. Did a say Smooth and easy? Excellent!
Easy to navigate and had a great way to find the cheapest yet high rated room.
Thank you for taking the time to leave a review, Rachel. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Great description if hotel and surrounding activities
Thank you for choosing to book with us, Gary. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I stay here often. I enjoy the end of the strip because it's quieter and next to the zoo
Thanks for your review, Dale. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was great it was the first time I had use Reservation
Thank you for leaving a review, Nishia! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
This reservation was a very easy, very painless experience. It's refreshing in this marketplace to be able to do an efficient and concise business transaction.
Daniel, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very Convenient, not difficult to use at all. The system makes it easy to understand even if you're not experienced with computers.
Thank you for taking the time to leave us a review, Michael. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users, and we're glad to know we've succeeded in making your interaction satisfactory. Your feedback is greatly appreciated as it helps us continue to improve and serve you better.
Reservations was quick and easy. Looking forward to our stay.
Thank you for choosing to book with us, Rick. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was able to reserve a hotel room with no difficulties.
Thank you for taking the time to leave us a review, Sandra! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Was great………………………………………………………………………………………………………….
Thanks for your review, Adalia. We truly appreciate your business and are grateful that you decided to book with us.
Decided late to book a trip to go with relatives and I found it incredibly easy to book and find an appropriate Hotel
Thank you for your review, Valerie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to book online - convenient to use - linked to site
Thank you for taking the time to leave us a review, Michelle. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy online. I just clicked and it was there. Thank you for the convenience
Thank you for taking the time to leave us a review, Robert. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I have been here before for the 3 days convection, the staff are very good and friendly the hotel rooms and the hotel areas are very clean, the breakfast in the morning is also good and convenience.
Thank you for your review, Jose. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Will try this again in the future. Very easy to search and complete with information
Thank you for taking the time to leave a review, Keith. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy to book reservation when needed. Great price for senior adults
Thank you for taking the time to leave a review, Ann. We are committed to ensuring that our customers receive the most competitive rates available. We continually strive to offer the best possible value for our customers and their booking needs.
The reservation was very easy and quick. Took less time than expected, and I got exactly what I asked for.
Thank you for your review, Reina. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I just booked online so i don't know anymore until I stay there
Thank you for choosing to book with us, Deborah. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The process of online reservation was simple and fast. Thank you!
You're welcome! Thanks for your review, Scott. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very efficient, all works good. It's a simple way to do your reservation. Just follow the step and there it is.
Loic, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Walter, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!