Republic Services

My mother moved to Terre Haute on August 1. Service was to start then. She's been 17 days without service. Phone calls and emails do nothing. Trash is piling up in August. We were promised a tote August 17 "AT THE LATEST", and I'm quoting them. Do you think we saw a tote? Not only that but the whole neighborhood's trash is still sitting on trash pick up day. It's so gross! I've never seen a worse company. Short of employees? Hey, how about a call so we can find a way to dispose of an old lady's trash. No, we waited like idiots on the promised date. A 1 star rating is beyond way too high. Everyday, they go down in my estimation, which is hard because they're already in the 7th level of Dante's hell now. Get it together or move on to something you're capable of doing. Sell the company to someone who can manage it. Waste disposal is important in a city. Mice, rats, insects, stray animals are attracted while humans are repulsed. Disease results as trash leaks into the city's water. What is this- the Middle Ages? Seriously...

If zero stars would be an option, this company deserves it! Ever since Republic Services bought Gallegos Sanitation, service reliability has gone down while price went DRAMATICALLY up! This is a company that is full of excuses. Don't call after business hours to get an explanation as to why garbage/recycling hasn't been picked up AGAIN; you can't even leave a message! Worst ever service … I truly hope the City of Fort Collins will not contract with this company; Gallegos was a GREAT company but Republic Services literally trashed that reputation in the shortest possible time! It's just sad.

Been with Republic for over 3 years. Talking to URSULA, one of their OKC managers - Ive had resolved issues for over 14 months with

1. Bad communication - Long hold time and never reach a manager who can properly remove my billing errors.
2. Very regular missed trash pickup resulting in $88 overage charge ( told by the customer service mange that it can be charged if the lid is open because of one piece of cardboard lifting the lid)
3. Contracts that do not protect the customer - Only protect the account manager ( a person you can never reach)
4. I got over charged for 15 months on a missed pickup up of the old container at an office location I sold) I was told by the customer service that it was never picked up - the new owner said he had the same exact problem with Republic so he told them to pick up the container which they never did - its still there to this day charging my credit card)
5. They can only credit back 3 months of the overcharge ( apparently according to my fine print on the contract)
6. On hold systems kept me on hold for over 30 minutes each time regularly - especially when you select "billing questions)

Honestly, this seems like another corporate ran machine that thrives on tricking people into getting into contracts. Im going to work with a local small business that has open top trash cans and better customer service without a contract.

Opened my first bill and was shocked by a hidden price for container delivery of $60 along with Admin fee and Environmental fee. Total bill $129 after deducting the $50 paid at the account setup. Complained about it and Republic told that the recording for account setup is not available and I had to wait if someone can find it. Took follow up after 1 week and they informed this time that the person who setup account is no more working with Republic Services and there is nothing they can do to waive the fees. I was billed $36 again for the month. Now I decided to cancel the services as it was not a fixed price service as committed to me while setup of the account. I called up to cancel service. I received a bill for another full month and also $30 for container pickup again. I put my cans out to be picked up when told, two weeks later they were still there. Called, was told "Friday". They were finally picked up. Then a month later, after I paid my final $36 for the partial month, I received final bill with the fee for "waste container removal". I was not warned about this fee, nor was I given the option for dropping off the container myself. That's after months of terrible service including the drivers breaking my cans by slamming them to the ground after tipping them and tearing gouges in my yard with their truck. This company gives no warning about rate increases or other charges that you incur. I would recommend customers to stay away as far away as possible.

Watch these guys closely and every month. They will nearly double your bill very quickly, charge you massive receptacle removal ($30 on a 95 gallon, $215 for a small commercial gondola) when you kick thier asses off your property. Thier drivers are hacks unfriendly, unhelpful... watch and read your contract if you get one. Do not I repeat do not trust this company go elsewhere if at all possible. Customer service is incompetent, account managers quit, new managers don't call back as promised., for months I tried to call to pay my bill and could not get through even when I asked the drivers they said good luck. If you don't watch them closely and open that envelope your surprise will shock you. They will drop you charge you the above or more. Threaten to send you to collection. All because your foolish enough to not to watch them like a hawk. The commercial receptacle removal charge no one told me about they gouged me for is enough to pay the resedential service for 15 months. They nearly doubled my bill for the old commercial deal ( (I didn't see any contract) in roughly over 6 months, stating costs going up... my a**... 60 to 80 %? Increase... I should've learned my lesson and went local mom and pop. Not republic trash cartel... you better watch... fools. I was one! Ps just read thier reviews... worst I've ever seen.

I just got off the phone changing to a different company. Plus 1/3 of the price... Kimble if you want to know. Republic ALWAYS had an issue with pick up even before Covid. So blaming COVID was NO reason. When I called to complain, no apology. DO NOT USE THEIR SERVICES!

I CALLED AND CALLED TRYING TO GET AN ANSWER AS TO WHY MY BILL WENT UP 49% WHEN THEY SAID THEY WERE ADDING A 16% FUEL RECOVERY CHARGE. THEY WOULD NOT RETURN ANY MESSAGES. I FINALLY SWITCHED COMPANIES AND SENT THEM A LETTER WITH A FINAL PAYMENT AND THEN THEY CALLED TELLING MY HUSBAND THAT WE CAN JUST PAY OUR REGULAR AMOUNT. TOO LITTLE TOO LATE! NOW, THEY ARE BILLING ME OVER $45 FOR A FEE TO PICK UP THEIR CONTAINER PLUS AN ADDITIONAL FEE FOR FUEL ROCOVERY! THEY ARE THREATENING ME WITH COLLECTIONS SINCE I REFUSE TO PAY IT. I TRIED EXPLAINING THAT MY HUSBAND HAD HIS LEG AMPUTATED AND HAS NOT WORKED IN ALMOST A YEAR... THEY DON'T CARE!

I have had numerous missed pick ups and republic says they will send someone out and they don't. More importantly they refuse to get management involved in the conversation.

I started working for republic services from a temp agency call express employment professionals very recently and it is one of the worst jobs I've worked the management and employees made me feel uncomfortable and it was a very hostile awkward environment everyone seemed very secretive for no reason and AB one of the bosses promised that he would get me lunch so I do my job 2hrs goes by he never came to tell me he didn't get me a damn thing and I confronted him about it because everyone else had lunch from him buying it for em but when I asked him about it he said "because you were late" like dude you could have just left me alone instead of $#*!ing with me very $#*!ty company very manipulative and abusive if anyone here's about jobs for republic services don't work there it's a waste of time their located in redmond the environment is trash the employees are trash and most likely they won't last very long as a company because they treat new people like $#*!

Quality of pickup over 20 years was excellent, as I was a very loyal customer who made the mistake of setting it and forgetting it (quarterly auto-pay). I signed up in 2003 with BFI which then became Allied which then became Republic Services. I was notified in August that my quarterly trash pickup was going up from $196.92 to $254.97 on 9/2/22. I called the Billing Department and they told me I was way overpaying and was eligible for promotions to reduce my cost. They transferred me to sales who offered only a minor reduction of the $254.97. I also noticed my recycle quarterly payment went up from $63.14 in 2021 to $110.71 in July 2022. I recently switched to Best Way and prepaid for one year of both trash and recycle for just $403.71. Shame on me for not testing the waters in previous years to expose that there's no standard rates applied by Republic Services. In their lust to make quarterly revenue profits, they appear to just keep radically raising prices to their customers who've rewarded them with decades of loyalty. Be wise, and check the market for competitive pricing before renewing to ensure you are not being taken advantage of for auto-billing loyalty.

19 years with Republic. We had always paid month to month. They changed their system to quarterly and we were billed upwards of $90/mo till it went over $120/mo at the end of 2019. Their accounting error was that the system was billing us the quarterly rate per month. Our mistake was that we just paid the bill on time. Didn't catch our attention till it went over $100 and then we were like, why are we paying $100/mo for trash pickup? We have been in a year long battle with them and they are a horrific company. Initial customer service staff was great and as helpful as they could be but escalation to Supervisors brought some frustration and never any callbacks. Escalation to corporate was appalling. We were in the wrong as far as they were concerned. No refunds, they corrected us to quarterly, but still billed monthly, the prices changed, they insert fees and we contested and initially the supervisors did roll back 3 payments, but we payed over $1100 for less than $400 in service. Yes it was my mistake just cutting a check and paying on time and not questioning the rate earlier. Looking back through statements we have been overpaying for years. They didn't care. It was our fault. Pay the current bill or get sent to collections. $35 service suspension fee? 19 year customer, tossed in the trash by this horrible company.

They will reply to this post with apologies and offers to remedy... been doing it for over a year. You got what you wanted. Ran us off and kept the years of overpayment. Shameful...

These idiots cannot do simple math. They cashed 1 year worth of payments from me all while applying to someone else's account. I continue to get past due notices, as well as they have suspended my service multiple times. I have contacted them numerous times over the past 8 months, gave them check number of where they cashed them (several times to several different people). Every time, every person I speak with tells me they are straightening it out. Yet I'm still here making the same call 8 months later. They still cannot figure it out. I'm canceling service and finding someone that knows what they are doing. DO NOT GO WITH THIS COMPANY! WORST COMPANY I HAVE EVER DEALT WITH, HANDS DOWN!

Do not use this compay. Use literally any other trash service. They have Administative fees, drop off fees, recovery fees, fuel/environmental fees, late fees, NIGHTMARE. I am actually angry and I always pay my bills on time, I've never had a missed bill or black mark against me, but THESE PEOPLE... they are a pretatory comany. I cannot believe they are allowed to operate a business when they treat their customers like this. I could rent an entire 20ft dumpster for less than what they are trying to charge for a month and a half of service. In fact, I found a different company that I already switched to, that is charging me less for a year of trash pickup. Disgusting.

This company is extremely unreliable, and untrustworthy. They constantly have excuses for their lack of service, and I spend an hour a week trying to get credits for missed pick-ups. The staff is rude and unhelpful. They will tell you over and over that they are going to "escalate" the lack of service and NOTHING ever changes. DO NOT DO BUSINESS WITH THEM - YOU WILL REGRET IT.

Unreliable, horrible service, they just don't do what they say they will do. Great company to use if you want your property to look like a garbage dump.

Commercial contract for dumpster rental and collection every 2 weeks. The contract means nothing to them evidently, they continually raise the fixed contract collection price without notice. Seems they hope it isn't noticed. When you call "customer no service" they say a sales rep has to call you back in 24-48 hours, 2x now I haven't got a call back from sales rep. **DO NOT TAKE A CHANCE ON THIS COMPANY**

Our yard waste has been sitting out almost a month I've called customer service a lot of times. I've been expecting a call from them for 2 days. If we could we would get another company.

I worked at Republic in Muskegon Mi for a year n I NEVER seen such a disorganized place of employment.
The have an Ops Mgr. Trevor B. Who had to ask a Rte Mgr about things, he treated one of the best workers there Not Very good for all this person did for them. Put a bad taste in my mouth n talking with some of the more senior workers they to said that they didn't much care for him but they needed the job. I found d Moral really Low amongst the Drivers n the Rte Mgrs would ask for a high review when it came time to evaluate them on there performance.
Every Higher up had there Favorites, very sad n you would've thought that hard working guy would've been one but.
Seems they didn't care for good workers but more having Buddies.
Republic needs to clean house n insert Better Professional Staff aka MANAGEMENT THERE!

Absolutely horrible horrible service and customer service! Would be a negative star review if I could. I called several times about the placement of my trash cans by their men. They placed my trash cans right in middle of my driveway where I was unable to get around them and I live on a relatively busy road with nowhere to go to get out and move the trash cans. I would be forced to stop in middle of my road, get out with the risk of getting hit, and move the cans as quickly as I could. ABSOLUTE WORST CUSTOMER SERVICE I HAVE ALSO EVERY RECEIVED! They don't care about their customers in the slightest.