Waste Management Inc

My husband owns an electrical business, and we accumulate a lot of waste for this reason. Decided to get a dumpster in October if 2021. Things seemed to be going well until January of 2022. Our pickups are constantly missed, so much so we have gotten one in the last month. I called this morning and spoke to a very rude "customer service" rep who informed me curtly that it's up to the driver's discretion if they want to complete a pickup due to weather "for their safety". It rained about two hours yesterday morning and hasn't rained since. (Pickup was scheduled for this morning). This is absolutely laughable. We're charged entirely too much to have *maybe* one pickup per month. Looking back on our service records, they've claimed they did a pickup twice already this month, but it's funny to me how these two services don't have picture evidence like the previous ones. My overflowing dumpster determined that was a lie. Also, we've been double charged in the past and finally just gave up on getting a refund. This company is a scam and needs to be reported to the BBB.

Thursday,December 01, they mix our recycling with our yard waste then take it to a building to separate it then take the recycling to the cycling center in Gwinnett County Georgia. This is counter productive and the yard waste will contaminate the recycling. All Waste Management cares about is saving time which doesn't save money because of fuel costs. I hope my town doesn't renew their contract.

If you live in an average community or house you are treated like lower class scum. Better live in a home worth 1 million or more if you want customer service! Workers are way too lazy. They actually insulted me! And customer service was absolutely NO help at all. I guess they just want the paycheck without having to work. Horrible company!

Waste Management will no longer pick up my trash because of a "change in their policy". I am disabled. When I called last week, the supervisor told me they would try to again accommodate my needs, and she said would personally call me back when she found out if it was possible. After waiting 7 days, I called back and was told that there was nothing they could do, and I should have discontinued my service when I first called in, and that I was also responsible for the this week's pickup they never made.
They also refuse to refund over two months of what I paid for pickups, saying "Our policy is we do not make refunds".
I would rate their service as average, but if you ever have any problems, you will be crap out of luck, unless you don't mind being lied to, and being screwed out of your money.

Very bad company. Very bad company and very bad service. This company is not good. If you are using the company don't use it any more.

Terrible service, terrible rates, terrible company. They don't care about how they treat small businesses.

It's too bad a monster company is not able to hire competent people. I've read the other reviews and it's pretty clear to me that they could not care less about their customers. They have a monopoly for sure in Gwinnett county. Nothing you can do to them and they know it very well. What a shame. I could not sleep at night if I treated people when I was in business for over 45 years the way they have treated these customers that I have read the reviews of and my own personal experience in the last several days. I'm not bitter I'm too old to do that. I know it will all work out. Just thought I would get on this site and see what others have had to say and now I have and I can say to them I am very sorry.

I don't think there is an option for a big fat zero, otherwise that is what I would have given you.
You are not the only show in town. When you aren't accommodating, polite or transparent, I can find another garbage service that does a better job than you do. I signed up for yard waste and at the time the woman told me that they were picking up every week. I put my yard waste bin out on garbage day and it is still sitting on my curb. I called customer service and I was on hold for 11 minutes before I spoke to a person. She couldn't help me and sent me to another woman who could not help me and was actually very rude and argumentative. I told her since I signed up for every week and now it's every other week I would like to be compensated for that lack of service. She was unwilling to give me any compensation and said that they aren't giving refunds to anyone. I think that's a very poor way to run your business and I will be finding another garbage/yard waste service. There is a reason your reviews are so low. Waste Management is a terrible company. I originally had GarbageMan and they were gobbled up by Waste Management…unfortunately.

We had WM services for over 6 years, and so many missed picks ups. Normally, I let things go and I don't let it bother me, it's not like the world is about to end, right?

My line gets crossed when you screw me over on the billing and charge me fees for "Overflow Cans" because you missed a trash pick up after telling me to pack tight the trash as much as you can for the next delivery pick up and set aside any trash you might have after waiting an entire 3 weeks for you to pick up my trash!

You failed to tell me that you're going to screw me over by charing me fees because my trash cans are overfilled after you missed a pick up! So you're telling me, you missed a pick up, force me to stuff my cans to a point where they're overflowing and charge me for your mistake!

Ive been very patient with your services and I understand the lack of labor do to Covid. What do you do?... lets screw our customers by charging them ridicules fees and tell them "Its do to supply chain shortages" or "Its do to global warming" or "Were trying to save the planet"... Please! Spare me your BS!

And Im sick and tired of going outside to pick up trash off the ground and the road because trash falls out of the truck when the cans get dumped into the trash compactor. Trash ends up on my driveway and the front yard. Really Im getting tired of being a trash picker upper, I'll be sending you a bill with photos for my labor!

And I appreciate the gesture on how I need to "THINK GREEN", I have plenty of cannabis stores near me with all the anxiety I get from you.

35 Gallon cans don't work! You give us 35 gallon cans, because you know that most households are going to overfill these small cans and charge them fees! And, if I want a bigger can I have to pay more to get a reasonably sized can to accommodate the average family sized home!

I have no words to say, What should I expect. Your a large corporation that services our region and yet, Im expected to hire your services while you find ways to screw me over and continue to miss picks ups and to add a cherry on top screw me over with your fees for YOUR mistakes!

I work for a business that rely heavily on getting rid of organic waste (FOOD WASTE) We are state regulated to keep a clean and tidy working area to reduce rodent and bug infestation. We are on a twice a week schedule. They miss more than they get right on the pickups due to new drivers and faulty paperwork/instruction. You call them to get it straightened out and they make no attempt to expedite your request and set you up for the exact same schedule you were on. Basically they do nothing about there mistakes. This has happened OVER and OVER and OVER again. It is plain to see reading there reviews there is defiantly an issue that needs to be addressed here and if you have any other options I would strongly recommend you try another company first. REALLY!

Biggest trash company in the nation, because they have the most trash…!
Liars and for sure they take big advantage on their old clients like they tried doing it with me BUT f…. Them. I did. I switch and if they buy the company I switched to I will empty my garbage in the back of the truck and go shove it where they are taking it. I will leave trash for the trash. When I quit them they charged me 700.00 dollars to take their dumpsters out of my property. Please tell me what do you call that? Aren't they thieves?
When you read a good review about them that would be o e of their trash posting it as they ask their trash to do so. Never trust them. Trust a roach but not them.

I would love to give them a minus on the stars! They pick up my recycling but do not pick up my garbage! Same type of truck though! Site my road conditions are too dangerous because of snow. I live in Michigan, SHOCKER it snows in Michigan! WHO KNEW! They also go weeks without pickup when it is summer too! Their customer service is rude and condescending! But be prepared to wait for hours trying to reach them! The don't answer or probably even read their emails! They refuse to refund the month I refuse to use! " They state they don't have too". I will be contacting the AG of MICHIGAN and the BBB! I would encourage everyone who has been taken by this joke of a company to do the same!