RepresentReviews 406

I'm extremely disappointed with the service I've received from Represent regarding a return I made for order number *******120. I returned a number of items worth around £400 (carefully packed with both the online return submitted and the return form included), but weeks later I only received a partial refund of £32.50. When I contacted customer service to ask why, I received a generic response claiming that "several items were missing from the return parcel." This was the first time I'd heard of any issue — no one contacted me to inform me of a discrepancy. What's even more confusing is that I had been told earlier by customer service that the return had been received and a full refund would be processed within 10 days. Clearly, that wasn't true. Since then, I've tried multiple times to get clarity or speak to someone senior, but I've just received the same copy-paste response over and over again. No evidence has been provided to support the claim that items were missing, and the matter has not been escalated despite repeated requests. I've since checked Trustpilot and found I'm not alone. Several customers have reported similar issues — partial refunds, poor communication, and claims that items were missing from their returns. It really makes you question what's happening behind the scenes with Represent's warehouse or returns process. I used to admire the brand, but after this experience, I will not be ordering again unless there's serious improvement in how they handle returns and treat paying customers. If you're planning to order from Represent, be extremely cautious — especially if there's a chance you'll need to make a return.

I recently experienced one of the most frustrating online shopping experiences with Represent. I ordered the Oasis Collaboration Hoodie 10 days ago when the product was in stock. Over the next several days, I checked the shipping status repeatedly, but all I ever saw was the message, "Your order is being processed and will be on its way soon."

After 10 days of silence, I contacted customer support, only to find out that my order had been canceled due to the item being out of stock. However, I was never notified about the cancellation or refund until I reached out myself. This lack of transparency and communication is completely unacceptable.

All I wanted was to receive the hoodie I ordered. I truly loved the design and was excited to own it. Even after they said it was out of stock, I would have been happy to receive one of the refunded stock items or any other possible solution. All I asked for was a clear explanation or guidance on how I might still get the hoodie, but instead, they chose to handle the situation like this.

Over the course of multiple emails exchanged with their support team, I received nothing but what seemed like automated, copy-paste responses. There was no genuine apology, no explanation as to why this happened, and no accountability for their failure. Instead, I was offered a $25 gift card as "compensation." Do they genuinely believe that, after this experience, I would still want to purchase from their store? This feels like an insult to a customer who trusted their brand.

What's most disappointing is that I still have no idea why my order was canceled. Was it due to poor inventory management? Was it because my location (South Korea) made them deprioritize my order? Represent has made no effort to explain the situation, leaving me to question if they value customers outside the US or Europe at all.

For anyone living outside the US or Europe, I strongly advise against purchasing from Represent. Their handling of my order—and likely others in similar situations—demonstrates a lack of professionalism, transparency, and care for customers in regions they may not prioritize. I feel I need to share this situation with consumers in my country as well.

Until Represent improves their processes and learns to treat customers with respect, I cannot recommend this brand to anyone.

Summary - I wouldn't buy from represent again. Unfortunately like many companies (often much bigger ones), the buying process is a pleasant one but if things go wrong? You may be screwed! Customer service didn't match the buying experience. Product looked good, customer service. Okay, I'll starts by saying that the pants seemed to be of great quality and shipping to the USA was fast, but they didn't fit me. So I decided to return them for a pair that did. That's where the quality issues began. 1. The return process will take about 3 weeks to 1 month. I am yet to be refunded and I can see that they received my return through tracking. It will also cost you $10 to ship your purchase to their east coat logistics partner. I think the rest of the journey is by sea. This wouldn't be an issue but it means that you're hard earned money will be tied up in the process for a month+. I am currently have over $400 I can't access because their process is sooo slow. 2. I bought a second pair of pants in my correct size and was shocked when they didn't fit. Guess what? They sent me the same exact size I returned in the first order. That wouldn't be an issue except for how they handled the situation afterwards. Customer service was... bad! I couldn't find anyone who was willing to problem solve the issue and on top of that, I had to pay for the return again! Even though it was their mistake. I would have continued being a customer if they had just offered to cover the $10 return shipping. Now they will never see another cent from me and this is the review I'll give if anyone who asks about my experience with them. It's the one you earned.

Ordered £400 worth of stuff and kept 3 items totalling £140. However they are trying to charge me £215 which for one is illegal. Refusing to refund the size 8.5 trainers that I sent back. They don't reply and if they do it's rude and blunt. Scam artists to be honest.

I am utterly dissatisfied and frustrated with the customer support provided by this company. On 7/2/23, I placed an order for a vest and opted for expedited delivery through DHL, for which I paid extra. However, despite the package consistently showing "in transit," it never arrived. Suddenly, the status changed to "contact us." I reached out to DHL, and they confirmed that my package had been declared lost, advising me to contact Represent for a refund or a replacement. I explained the entire situation to Represent and followed up four times, only to receive a response from a customer service representative named Jimmy who clearly hadn't read any of my emails. He suggested that I contact DHL to complete the delivery of the initial item, which was a solution I had already pursued. This has been the most unpleasant and horrendous customer experience I have ever encountered. I strongly advise everyone to avoid this company.

I bought from here for my birthday! I ordered a sweatshirt and a t shirt. Unfortunately when received they were too small.

I followed the return process to exchange the items for different sizing. 3 and a half weeks later I've still not received what I ordered.

I have confirmation that the items have been received by them. But surprisingly they do not have it and now won't speak to me regarding the order. They said they won't be refunding me either. £200 gone to waste. I'm out of pocket with no product and no money. I've provided them with every bit of proof I have and that they have asked for. All they've said is that they won't be discussing this matter.

What is going on, such a big brand in high end retailers. How have they scammed me.

I bought a warm puffy signed jacket and tee's. The quality was as cheap as it comes. I wouldn't have mind it but they stitched the signature label on the jacket, over the pocket sewing it shut. The idea, execution, the quality of prints on t shirts are incredibly bad.

I received the wrong order and i emailed Represent to find out what is going on, i have not heard anything back and i still have not received my order.

BE WARNED THIS IS NOT A LUXURY BRAND IT'S TRASH QUALITY! DO NOT WASTE YOUR TIME! These are the worst quality T Shirts I have ever seen. It's absurd this guy can sell a thrift store quality T Shirt and try to represent luxury brand and pricing. Also they were extremely slow on getting my refund back and asked like twenty times to confirm the order number when it was in the email title and previous emails when I was originally asked. Just awful.

I bought a Paynt by Zayn "bomber" jacket and it was like an entirely different jacket! I mean, I'm not just being an idiot or a snob, it literally had bomber in the title. It was very thin, low quality, felt like a curtain. And for a price of $75, ($92 including taxes and shipping) I was expecting a REAL bomber jacket or at least something higher quality. I didn't bother returning it, because it was comfortable and it's summer anyways, but don't bother purchasing from them.

I love the outfits but I'm not agree with the Free Shipping Policy in USA of $300 in the purchase. Most of the companies and luxury brands they give Free Shipping with any amount of the purchase.

Ordered 3 items, 2 shirts and 1 pin, they charged 3 separate shipping fees because they had to ship it out from 3 different locations, first shirt arrived no problem, size was small, wanted to exchange it, emailed them right away, received a reply in 3-4 days, second reply came after another full week, and thats only because i sent another follow up email. By that time, the campaign was over, no more stock for exchange, so my only option was to keep or return. Second shirt came with charged duty and tax, so had to paid an extra $18 for it. 3rd item, the pin, still hasnt come yet, its jan 5,2022 today, ordered back in november, tracking status showed "attempted delivery" on dec 28th, and nothing after, i live in a house with a mailbox, was home for the holidays, nobody ever rang a doorbell.

And a side note, the quality of the clothes are nowhere near the price point, its very mediocre.

Spent $180. Was told via email AND on the site AND on the YouTubers channel that if I ordered by December 5th I'd get my items before Christmas. Got an email week of Christmas says oops sorry something caused delays, we won't issue refunds but PRINT THIS PAPER AND GIVE IT AS A GIFT TO THE RECIPIENT! I really wish I would have used a credit card so I could dispute this SCAM. No refund when you lied and then charged $16 for shipping on a $180 purchase. I should have known better but my son LOVED the YouTuber who uses these horrible people to market and sell his gear. It's the 27th. Still no package. No tracking. Nothing. And they deleted their BBB page. Very trusty. SMH

I have not been able to get a response from this company. They billed my credit card but now I cannot get any information about shipping. This is a Christmas present, ordered in time for delivery but only crickets from the company. Buyer beware.

I was very dissatisfied with my t shirt order. The quality was terrible. The fabric was rough and scratchy, I could barely get my head through the head hole, yet the body of the shirt was wide with boxy shoulders. It looked like a t shirt for a 10 year old boy even though I ordered an adult medium. I figured if the shirt was too big I could always wear it as pajamas, but it is horribly uncomfortable. Also, you return the product, they do not refund your shipping, AND you have to pay to ship it back! Horrible customer service.

Buying one of their low-quality, expensive shirts was a total headache and a waste of time and money. $12 down the drain.

Sweater, hat

So, I ordered four items from the CoryxKenshin campaign that was supposed to ship out Dec 16th 2020, two hoodies and two shirts. I only gave 3 stars because I received 3 out of the 4 items. One of the shirts (the Momo-tee) still hasn't shipped 3 weeks later. These are one of a kind, Youtuber shirts, Cory won't be here forever and he's my fav Youtuber, I just want the shirt the order number is *******. I emailed them multiple times and just got the same automated message about a case number, I have like 5 now. Please help a girl out.