I had ordered a T-shirt that came in the wrong colour and was quite upset. Due to my own error I hadn't noticed that they had emailed me about it being a stock error and not their fault (didn't think they would be that quick to) and I contacted customer support. From that point on I received nothing but help in dealing with the issue, with the company doing above and beyond just to make me happy. Their Customer Experience Manager Michaela had insanely fast responses for a business, and even after the whole ordeal was dealt with they let me keep the item in the wrong colour and she said she would send out the right one. This customer support was so good I felt bad for complaining In the first place. I hope this review makes up for any inconvenience I made and I wish Michaela and the rest of the company my best wishes. Hopefully this review shows that represent is quite possibly the best company for merchandise I've came across and you should support it fully. Thanks again, Scott.
Order 2 shirts from represent and both shirt were of high quality and my daughter loved them. Their customer service is excellent. One package never arrived and within 2 hours of contacting them a new order was being processed to replace the missing package! Will order for them again.
Hi Tina, thank you so much for your positive review! We're working hard to keep our customers satisfied, so it makes us happy to read this :) Best, Betty
Bought a shirt from Hope Solo's campaign because I liked the design. The printed shirt looked NOTHING like the picture they used to advertise it. There was next to no shading, the eyes were squinty and barely colored and the lines drawn under her mouth made it like she had a soul patch.
A friend bought the same shirt and the quality was just as bad, so it wasn't a one off printing error.
False advertising using a picture that wasn't the real shirt.
Shipping took forever and the shirt is also super thin and will probably tear after minimal use. OK to sleep in, but not good everyday use.
Contacted customer service and was told "the mock up on the website is the actual design used by the printer, unfortunately, the print can never be 100% the same as the displayed picture" and that I am welcome to return it, but then I'm out the cost of return shipping
Extremely disappointed with my purchase. I will never be ordering from them again and I urge everyone else to stay away
This is a great idea especially a great way to fundraiser for different charities. I have so many shirt at home that when I want one I feel a bit guilt for spending more money but I don't feel as guilty here because some of the money goes to charity. I know I'm helping people out just by doing something pretty simple and something I would probably be doing anyways. I also know that many of these gain more buyers than thought so the clothes take a bit longer, I'm sure some people get upset about that but I really done mind. It just means that the campaign was more successful and means more people will be helped.
Thanks for your review, Sara! We do our best to keep any delays to minimum even with high demand :) Thanks a lot for your support of the causes we represent. Best, Stepan
The products I've purchased from Represent have come out in top quality and I love everything they stand for. It does take a while for products to be shipped to Australia, but seeing them come in the mail and even trying out the clothing merchandise is worth the extra wait time.
Hey Elly, Glad to hear that your order made you happy, thanks a lot for the review! Have a great day :)
Had bought something for charity, and it was fantastic! They had explained that they were backed up from the amount of orders and gave me a discount code for my next purchase. Overall it was a satisfying experience. I'll be back. :)
I think represent has cool shirt designs and I like the fact that most all give a portion to charity. I would recommend to my friends. The only reason I left of one start is sometimes the price seems high. Maybe for some shirts if a little more went to charity i'd be willing to pay the price. Others like Rainn Wilson's campaign, i'm happy to buy shirts from
Hey! Thanks so much for the constructive feedback! I understand with the price... it also sometimes depends on the celebrity's team and the particular campaign. Just make sure to follow their social media, as sometimes you can find promo links to our campaigns there. :) Have a great day! Best, Stepan
Never been disappointed with any of the products I've brought from the campaigns. They're arrived very quickly, especially for the shipping price and coming from halfway across the world. And you get emails when your item has been printed and when it's been sent so you know what's going on. It's brilliant!
It was really expensive and the shippingtime was horrible and I live in europe.
They gave me a coupon (4 dollars off next order) but it´s going to very expensive anyway because the shipping is like 12 dollars + item, about 30 dollars.
Hi there, Thanks for reviewing us here on SiteJabber and also we're very sorry for the delay! It has been caused by a high number of orders we received from this campaign, so it just took longer for our printer to print everything and get it out the door... I hope that the item you received still made you happy! If you by any chance changed your preference, it's of course possible to return your order for a full refund. We hope though that it's not the case :) Have a great day and again, our apologies for the long wait! Best, Stepan
I love the product! It was very easy to place my order. Customer service is wonderful. They kept me up to date with the status. Even though product was delayed in shipment they arrived in a timely manner
Was told delivery might be delayed but received my shirt before expected delivery date, super stoked! And it's by far my favorite shirt I own. Never bought from this company before this product, but would definitely buy from them again :)
Hey Jennifer, Thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with our service :) Best, Stepan
I think all together my daughter and i have 5 shirts from the various jared padalecki campaigns and we love all of them. The shirts are comfy and sized just right. I have tried to get the radio station to use this site as an added fund raiser for a big fund raiser we do during november... but they just won't which is sad. Love the shirts love the service and the e mails that keep us up to date on our orders
Love buying products from here when there is a campaign going the prices are reasonable and the shirts are very comfortable as well. Also fast service and always let you know when your products are being printed and being shipped to you with a tracking number. Keep up the great work.
Placed the order on April 24th for this flamingo hoodie that my 10 year old had to have. It has been delayed multiple times! No updates on when I will receive and frankly this is not how business should be conducted. I want a full refund of my money! I have no merchandise BUT you have my money. Next I'm going to the better business bureau and file a complaint. I want my money refunded NOW for order #*******
Hi Nicole, thank you for leaving us a review! I am so sorry that it took longer to ship out your order, but we were experiencing problems due to the starting Covid-19 crisis. I can see that you have your order now, I hope you love it! :)
I am infuriated. I just received a shirt I paid $35 for, and they did not even bother to hem the edges of the shirt. They sent me a shirt with RAW EDGES in a material so thin I am literally able to tie it across my eyes and still walk around normally and the straps of the shirt will rip if I don't put it on carefully. This would be an example of a business that uses a charity facade to rake in cash entirely for its own profit and not even give you a quality product in return. How dare you.
Hi Rob, We're so sorry to hear that your T-shirt wasn't sewn properly, it really sounds like a damaged garment as you describe it. We would be more than happy to fix this for you at no additional cost. Please just send us a short email at orders@represent.com with your order details and we'll get right on it. The thickness of the material used always depends on the particular style, please include this concern in your email, too. Hope to hear from you soon! :) Best, Stepan
My friends had placed an order for me (as a birthday gift) back in October 2016. That package however NEVER got delivered, with the local post office denying any such packing having come through and Represent saying that International Package has no tracking as such (really?!). I mailed them, and they very graciously offered to reship again. Got a mail saying that they have mailed it as of Feb 25th but now I am very anxious as I have no idea how to track it. Honestly, I really just want my birthday tee (Evan Peters, Stay Weird). I live in India but have received several packages from the US before from friends and family. Never have I had such a bad experience.
I’m so sorry for this, especially if it was a present from your friends. It’s unfortunately true that our carrier doesn’t provide detailed tracking for shipments to India, but I can imagine the frustration.
It’s a pity, as we send oders to your country regularly and they do get delivered in most of the cases, despite of the missing tracking details, however I’m very sorry about both of your packages.
We’ll of course do our best to get the present to you after all. Please just get in touch one more time at orders@represent.com to let us know the order details. We’ll be happy to print you a new Tee or find some other solution.
Have a great day and I hope to hear from you soon! Best, Stepan
The title says it all. This is the perfect site for everyone from actors to groups to individuals to raise awareness and funds. Easy to use, consistent order status updates, worry-free way to support the causes closest to your heart.
Great quality, very warm and high quality. Too bad its gone into spring and soon summer where i am, and i purchased a hoodie.
I can tell they take pride in their work and i would definitely recommend this company to anyone who wants to buy or sell
Hey Samantha, Thank you! You can have a look at other campaigns too, Tees for summer available :)
A good quality sweatshirt that arrived in the UK very quickly and with minimal fuss. The only downside was that I had to pay import duty on it, but I'm getting used to that with all the stuff my daughter orders from the States.
The youth sizing was not clear in just offering sizing with Xs to L. When T shirt arrived it had ages sizes 9-11yrs for M. Why wasn't this advertised on the website? Now I Cannot exchange as promotion has ended and have two upset wannabe spice girls with too tight T-shirts. Very disappointed
Hi Nicola, I am so sorry that you found our site confusing! Could you please reach out to orders@represent.com (and ask for Betty) with your order ID? I would be happy to find a solution for you and your upset wannabe spice girls. Usually, we are able to exchange a youth style for an adult one. I look forward to hearing from you soon! :)
Overview
Represent has a rating of 2.4 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Represent most frequently mention christmas gift, credit card and phone number. Represent ranks 75th among T Shirts sites.
Choose from various celebrity designs and support an important charitable cause! Represent has launched campaigns with dozens of celebrities including Arnold Schwarzenneger, Kobe Bryant, Jared Padalecki, Ronda Rousey, Leonardo DiCaprio, Maisie Williams and many others. Proceeds raised have helped charities including Planned Parenthood, Save the Children, Autism Speaks and also those that focus on awareness of ocean conservation, national diasters and tragedies, and fighting against depression, self harm and suicide.
You can also use Represent as a crowd-selling platform that enables anyone (including you!) to create and sell custom merchandise with no upfront costs.
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- Hollywood, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott, thank you so much for your amazing review! I passed along your message to Michaela and she was thrilled :) We hope we will see you back soon, it is a delight to have a customer like you! Have a lovely day <3