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RepresentReviews 406

2.4

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Represent Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.

This summary is generated by AI, based on text from customer reviews

service
32
value
30
shipping
33
returns
18

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Colorado
1 review
3 helpful votes
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I've been waiting several weeks for a t-shirt ordered through their campaign. To begin with, it was not clear at all when I placed my order from a Facebook link, either on the Facebook site nor the order page, that this was a fund raising operation. The information was in small print well below the order and payment information. Now several weeks later, and 2 days past the promised date, I received a notice of delay with no projected completion. This company is either inept or a scam. A t-shirt is not a complicated process, at all.

Date of experience: August 19, 2015
Canada
19 reviews
52 helpful votes
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My purchase from one of their 'Campaigns' went over smoothly, however I have to point out that the order process depends on the Campaign length. Mine lasted 30 days from placing the order to receiving it.

Once your order is created, the receipt is sent along side a link to show you how far along the process is. This includes when the goal is met, when the product is being printed and then when it has finally shipped!

If you are looking to order from the Campaign, do so. The item is unique and limited-edition and the products are of great quality and durability!

I also highly recommend Represent.com if you are looking to create your own Campaign products as well! Just 3 simple steps to customize T-Shirts (and other products) for Campaign-related sales:

"1. Customize: Customize your T-shirts (or other products) using our simple designer & set up your campaign for free.

2. Share: Share your campaign with your community, supporters or fans and start selling immediately.

3. Reach your goal: Reach your sales goal, we'll fulfill all your orders and pass the profits straight to you or your charity."

Date of experience: January 8, 2015