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The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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I've been waiting several weeks for a t-shirt ordered through their campaign. To begin with, it was not clear at all when I placed my order from a Facebook link, either on the Facebook site nor the order page, that this was a fund raising operation. The information was in small print well below the order and payment information. Now several weeks later, and 2 days past the promised date, I received a notice of delay with no projected completion. This company is either inept or a scam. A t-shirt is not a complicated process, at all.
My purchase from one of their 'Campaigns' went over smoothly, however I have to point out that the order process depends on the Campaign length. Mine lasted 30 days from placing the order to receiving it.
Once your order is created, the receipt is sent along side a link to show you how far along the process is. This includes when the goal is met, when the product is being printed and then when it has finally shipped!
If you are looking to order from the Campaign, do so. The item is unique and limited-edition and the products are of great quality and durability!
I also highly recommend Represent.com if you are looking to create your own Campaign products as well! Just 3 simple steps to customize T-Shirts (and other products) for Campaign-related sales:
"1. Customize: Customize your T-shirts (or other products) using our simple designer & set up your campaign for free.
2. Share: Share your campaign with your community, supporters or fans and start selling immediately.
3. Reach your goal: Reach your sales goal, we'll fulfill all your orders and pass the profits straight to you or your charity."
Answer: Hi there, The current Flamingo merchandise launch is not powered by Represent, so please reach out to them directly. Thank you and have a nice day!
Answer: Hi Eldrin, thanks for reaching out! Could you please contact us at orders@represent.com? Our dedicated customer support team will be happy to help you! :)
Answer: Hi Lib, I am so sorry to hear that you did not receive any response from us! Our customer support team is now working on cases of customers who reached out before you, but I am sure they will be with you shortly. Thank you for your patience!
Answer: Hey Amanda, Sorry for our late reply, we don't follow the messages here on SiteJabber so closely. About the website - we don't know it, so not really sure... However if you want you can give www.represent.com a try. We offer custom apparel as well as celebrity merch :) Have a great day, Stepan
Answer: Depends on alot. Mostly where you live and when the shirts go to print/when the campaign's are finished
Answer: I'm in Canada but I've ordered multiple times and it shows up quick and the stuff is high quality.
Answer: Hi Paul, Thanks for your message! I hope you got an answer on some other channel/system by now. We do our best to respond within 48 hours max, however especialy at this time of the year, we are usually able to respond faster, covering mainly Email, Facebook and Twitter accounts as well as a phone line. Im very sorry for the wait though! If you still require support, Ill be more than happy to help, please just send us your order ID number, using SiteJabber private messages or any other channel, and Ill look into it strraight away. Best, Stepan