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Represent Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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Brilliant website and advertising love it will definitely order again from represent delivery was excellent even under pressure with overload of orders
Purchased four of the awesome Rainn Wilson shirts. Great shirt plus it's for a good cause! Will definitely keep an eye out to support other causes.
Hi Jesse, great to hear this! Keep an eye on our Facebook, Instagram or website. I am sure you will find plenty of great campaigns with even better causes :) Best, Betty
Love the designs and high quality shirts I don't have any more comments but I guess I'll keep typing to have 100 characters is this enough?
Haha, yes Josh, it is enough :) Thank you for your great review! Best, Betty
The only time I had an issue with not receiving an order that said it had shipped, Represent customer service replied to my email the same day and got the package sent to me with the week!
Hi Janet, thank you so much for your positive review! Our customer service team works really hard to provide good care of our customers so it is great to hear that we've managed to correct our mistake so well and you are happy :) Thank you for understanding! Best, Betty
Unreasonable shipping delay. Product damaged beyond repair on arrival. Poor and unresponsive customer service.
Hi CL, I am so sorry you had a bad experience! I am 100% sure that if you contact us at orders@represent.com we will sort this out immediately. Just send us a photo of your item and we will provide you with a new one or fully refund it. Happiness of our customers is our number one priority! Best, Betty
Hi Rasmus, thank ou for your feedback! Most of our camapigns don't do instant fullfilment but go to production after the campaign ends. So if you order in the beginning of the campaign you may wait a while until your order is actually shipped. You can always find a shipping date on a campaign page :) Best, Betty
Takes way to long to get your item at leanst they email you back fairly sharply il give them that but still takes to long for who represents thar champ champ Nah he think he misted a trick here alri Wsy beter company's but sure look I could have by Christmas Haha good luck
Waiting for more than a month for my order. Ordered on April 12,2017 and we are still waiting on May 26. Paid $12 for the shipping. How could I be happy about this?
Hi Andrew, I completely understand your concerns! With our platform the orders go to fulfilment all at once after the campaign ends. So is it possible the actual shipping date was later than April 12? If you want to know more about your delivery, please contact us at orders@represent.com and we will be happy to help! :) Best, Betty
Found a very unique t-shirt on this website. Easy to order and product of great quality! Take the time to search through the entire website.
Bought a charity T-shirt through this website and I was so impressed with the customer service. The T-shirt is really soft and washes really well.
Ah, that's super nice to hear :) Thanks, Carnie! Have a great day, Stepan
My daughter loves this site. I wasn't happy with the wait for the tee. But other than that great tee.
Hi Tim, thanks for the feedback! We're able to ship reasonably fast, but for some campaigns, the orders go to fulfilment all at once first after the campaign ends. Some campaigns are however set up as "instant buy" and for those the orders are fulfilled straight away :) Thanks a lot for your review and have a great day! Best, Stepan
I think represent has cool shirt designs and I like the fact that most all give a portion to charity. I would recommend to my friends. The only reason I left of one start is sometimes the price seems high. Maybe for some shirts if a little more went to charity i'd be willing to pay the price. Others like Rainn Wilson's campaign, i'm happy to buy shirts from
Hey! Thanks so much for the constructive feedback! I understand with the price... it also sometimes depends on the celebrity's team and the particular campaign. Just make sure to follow their social media, as sometimes you can find promo links to our campaigns there. :) Have a great day! Best, Stepan
I love my Bears, Beets, Battlestar Galactica tee from Rainn Wilson's LIDE Haiti campaign. It's a great quality shirt that donated to an even better charity. It came quickly and I couldn't be happier with it! :)
Hi Rachel, thank you so much for your great review! :) It's awesome, that you love your item and the cause so much! :) Best, Betty
Bears, beets, Battlestar Galactica Amazing, loved the hoodie and the cause was great! I can't wait for even more causes and designs!
Hi Emily, we will do our best to come with more exciting designs and causes! :) Thank you for your review :) Best, Betty
Website was easy to navigate. Order and shipping confirmations were timely and informative. Would definitely order again
Hi Abby. Thank you so much for your great review! If you ever need our help, just contact us at orders@represent.com :) Best, Betty
I'm glad I can buy and get the goods from Represent.com though I live in Japan. Actually it takes a little bit longer than in America, still I like your service. Thank you very much.
Hi Ayumi, and we thank you for your nice comment! It feels great to know that we have a happy customer all the way in Japan :) Best, Betty
Very soft fabric and of course, representing a You Tuber, was a definite draw for my daughter, talking me into purchasing it. A bit pricy, but excellent quality and I am not easy to please!
That's excellent, Deborah, thanks for leaving us a comment! Say hello to your daughter! :)
I love my product and what it stand for! I also love what this site stand for, and making campaigns so people can support important things.
Hi Ida, great to hear that you love your item so much! :)
Order 2 shirts from represent and both shirt were of high quality and my daughter loved them. Their customer service is excellent. One package never arrived and within 2 hours of contacting them a new order was being processed to replace the missing package! Will order for them again.
Hi Tina, thank you so much for your positive review! We're working hard to keep our customers satisfied, so it makes us happy to read this :) Best, Betty
Hey if you're looking for a good tee shirt or other merchandise than this is a good site now do take into the fact that if you are placing a rather large order the shipment will come later as they do it all in one shot. But as for the quality of the shirts and other things I can say that they are great quality compared to other brands. And the customer service is great they got back to me right away when I ran into an issue I will definitely be buying more from this company.
Hi Theresa, Thanks very much for your nice review and constructive feedback! Glad to have you as a customer :) Best, Stepan
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adrianne, thank you so much for your feedback and appreciation! :) Have a great day! Best, Betty