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The company has garnered mixed feedback, with some customers appreciating the unique designs and quality of certain products, indicating a potential for strong brand loyalty. However, significant concerns dominate the reviews, particularly regarding customer service, including slow response times, lack of transparency, and inadequate support during order processing and returns. Many customers reported frustrations with order cancellations, shipping delays, and poor communication, leading to feelings of distrust and dissatisfaction. Overall, while there is potential for positive customer experiences, the company must urgently address its service shortcomings to improve its reputation and retain customers.
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Very unprofessional company. No phone number to speak to a person about order errors...
I've been a customer of Represent for quite a few of Jared Padalecki's AKF campaigns & each time I get great CS :) One campaign was pretty crazy, but I was very happy with the end result! The shirts/hoodies are very well made & as long as you wash as directed, they'll last a long, long time. Waiting on 3 more packages now!
I Love shirts and sweat shirts great idea to get help and support for suicide prevention. Thanks you taking your time for this major problem.
The sizing is great, the quality is fantastic, the order process was easy, the delivery time estimated was correct... just wish the campaign was available for longer so i could have contacted more family members to get their orders too
All my shirts, hoodies, tank tops, and hats all came in perfect condition. I love all of them and I love that part of the money goes to help those in need. I love Jared Padalecki, Jensen Ackles and the rest of the Supernatural cast. I have bought from each campaign and I will continue to do so with each one that they come out with
Blah! The print is weak, and drawn out. The pic looks gaunt.:(
Will not buy anything from represent.com again, however good the charity.
I think all together my daughter and i have 5 shirts from the various jared padalecki campaigns and we love all of them. The shirts are comfy and sized just right. I have tried to get the radio station to use this site as an added fund raiser for a big fund raiser we do during november... but they just won't which is sad. Love the shirts love the service and the e mails that keep us up to date on our orders
It's very easy to use and with all the emails it sends about the information of the product makes you feel safe knowing that the product will arrive.
I have ordered quite a few things thru this site and have always been happy with what I received! Will definitely order from again when I find a new one I want.
I can honestly say that everytime I've ordered from a campaigne on Represent.com I come away happy with each product. The quality is excellent. When I get the emails telling me shipment has been done... my order comes with no extended waiting.
I am glad to join this great champagne. I also have suffered some mental an philosophical issues.so I glad to hear that so many people support us.
They were very helpful and good customer service when something wasn't printed on my t-shirt and they were very quick getting back to me about the matter
Excellent company and I love my shirt I got. They kept me updated on everything along the way such as when it was being made and sent out. Wonderful company
My preferred custom t shirt site to order from. Great customer service. Lots of size and style selections as well
I ordered a Christian Navarro shirt and got it sooner than I expected! I love my shirt, it's comfortable and very well detailed!
I received my orders in a timely manner . I was also able to track it . Always exactly what I ordered .
Represent handles all their campaigns efficiently. Merchandise is shipped in a timely manner and as promised.
Love all the designs and I always get what I ordered. Once a design wasn't printed correctly so they reprinted. I also got 2 shirts out of the deal. Great company to deal with.
Love buying products from here when there is a campaign going the prices are reasonable and the shirts are very comfortable as well. Also fast service and always let you know when your products are being printed and being shipped to you with a tracking number. Keep up the great work.
Answer: Hi there, The current Flamingo merchandise launch is not powered by Represent, so please reach out to them directly. Thank you and have a nice day!
Answer: Hi Eldrin, thanks for reaching out! Could you please contact us at orders@represent.com? Our dedicated customer support team will be happy to help you! :)
Answer: Hi Lib, I am so sorry to hear that you did not receive any response from us! Our customer support team is now working on cases of customers who reached out before you, but I am sure they will be with you shortly. Thank you for your patience!
Answer: Hey Amanda, Sorry for our late reply, we don't follow the messages here on SiteJabber so closely. About the website - we don't know it, so not really sure... However if you want you can give www.represent.com a try. We offer custom apparel as well as celebrity merch :) Have a great day, Stepan
Answer: Depends on alot. Mostly where you live and when the shirts go to print/when the campaign's are finished
Answer: I'm in Canada but I've ordered multiple times and it shows up quick and the stuff is high quality.
Answer: Hi Paul, Thanks for your message! I hope you got an answer on some other channel/system by now. We do our best to respond within 48 hours max, however especialy at this time of the year, we are usually able to respond faster, covering mainly Email, Facebook and Twitter accounts as well as a phone line. Im very sorry for the wait though! If you still require support, Ill be more than happy to help, please just send us your order ID number, using SiteJabber private messages or any other channel, and Ill look into it strraight away. Best, Stepan