Carla

Do not rent from this company. I made the mistake of trusting them, and they are not built for trust. I made several reservations with them for the Fall of 2025. When our plans changed slightly they would not allow me to cancel. This is EIGHT months ahead of the time we needed the car. They claim there's some fine print about no refunds, which of course I never would have agreed to. Several emails and they agreed to give me these things called "Carla Dollars". Oh joy. So I tried to use them on several other rentals, and guess what? No can do. So I'm sitting on a pile of useless Carla Dollars. Useless…just like their customer service. In particular Davide and Kimberly were inept, incompetent, and inexcusably worthless at their jobs. About the only thing I can compliment them on is their finely-honed scamming skills.

Rent from them at your own risk…or if you hate yourself or your money.

I downloaded the Carla rental app and set up my car rental preferences. Before submitting anything, I decided to check the company's reputation online, as app reviews can sometimes be misleading or paid for. What I found was concerning, so I chose not to proceed with the rental. However, just minutes later, I received a notification that I had been charged for a "PRE-reservation." I NEVER authorized this charge, nor did I press ANY buttons to confirm a reservation. I reported this FRAUDULENT activity to google pay thankfully IMMEDIATELY. Because, maybe another half an hour later they charged me AGAIN god knows for what this time and google declined their attempt. This is ALL WITHOUT EVEN CLICKING RESERVE. THIS IS outright FRAUD. I have also reported them to the FTC also. AVOID AT ALL COSTS.

If you guys want to waste your money please use carla. They are very unprofessional. I rented a car and couldnt get a car when i paid for it in full. Carla refused to give me a refund for the service they couldnt provide. Scam.

This is a terrible experience. Booking a car with Carla is supposed to be (Voucher number ******* Confirmation Number WEZ*******DF)
Prepayment: 4.61 USD
Counter: 51.22 USD
Protection Plan: 18.00 USD
TOTAL: 73.83 USD

I ended up paying $300 for the rental! It is not even close to what we booked.
Carla also charge us online 73.83 for online booking.
At the location, they didn't have my confirmation. They didn't have my booked car. They didn't have the insurance that we paid.

We just use this app to get a rental from the airport, hertz couldn't find our rental and the money was already taken from our account. When we called Carla, the lady told me no refunds. How is it no refunds when we didn't even get a car? This place is a scam and need to get shut down by the government. I believe this company is based out of another country because the company is not following the rules and regulations that America goes by when being a business owner. This company takes people money for no reason and refuse to return it. Scammers! I have no hope that the company will refund me, but I am filing a dispute with my bank, this is considered fraud and my bank will take care of it.

Yes, this company took over $700 for me and I get to the airport first you didn't tell me the right place to go or a reservation number or anything so I get out there and they say I need a major credit card which I don't have one, but they charge me for the complete rental and that's not right they should have Refunded me my money by now. This was eight days ago and they are refusing to give it back or they're gonna get back with me, but you know I have since called my bank and we're gonna get this stopped but I would not recommend this company to anyone their thieves they're scamming people. They're no good. They need to go somewhere else and do business because they're doing that illegally. No one should take anyone's money and not return it to them, especially if they didn't ever get the car.

AVOID CARLA AT ALL COST. It's a scam company. I paid for a 7 seater but was offered a 5 seater car at the counter. I refused delivery, now carla is not refunding me any amount saying its in the contract. If your refuse a bad product / service they will charge you 100%. Total scam stay away

DO NOT USE CARLA!

We travelled 30 hours from Australia and had booked a car in Calgary Canada. When we arrived, The car rental refused to release the Car as Carl does not provide the insurance company or policy for your insurance. What they don't tell you is Carla does NOT communicate with the rental company ( in this case Routes Rentals) regarding insurance. We had to pay out of pocket and extra $500 Canadian dollars and Carla refused to reimburse us so I'm out here earning everyone. Best to go directly with Car hire company. Less complicated and straight forward that way.

Could someone please start a class action lawsuit on this company because they are scamming people out their money they scam me for $480 and I didn't get a car and they won't refund my cash back

Carla is a scam, they do not disclose all fees until you get to the counter and then they charge you extra. Even though it's a third-party reservation it makes more sense to reserve directly with the company even if it's extra. Got charged an extra 70$ that wasn't disclosed on the Carla website, Alamo couldn't help and neither could Carla. Horrible customer service. They also charge you 30$ that goes straight to Carla to make the reservation not even to the car rental place.

Absolutely worst customer service I ever experienced in my entire life, kept talking over me as I spoke and then when I addressed it and told her I need for you to listen so you can understand why I'm calling…( SHE WENT OFF) screaming, yelling voice on MAXIMUM.I never felt so disrespected EVER I been waiting on my refund since early June over $340 THEY NEED TO BE STOPPED…

Do not book with these people they will take your money and you will get nothing back total fraud, do not use them for anything

My wife Only made a reservation and cancelled. She canceled with U Save Car rental without any problem. But when I cancel with you in less than 12 hours, they tell me that they cancel but they do not return 100% of my money. That's a scam. Since I didn't return my money, it was canceled with the company that was going to be used. You are just intermediaries. That's unfair. I take it as theft of my money. I need full refund. More for the 'hard time' they have given me. I'm not rich to give away my money. Thank you.

I tried to rent a car through them. I showed up at the rental company at the airport They refused my voucher. I then had to figure out a way to get my daughter and I to my mom's house. She was in hospice care. Because I didn't honor my first voucher I was supposed to pick up a second rental in 3 days. I decided to cancel it Well beyond the 48 hour notice needed. They refuse to refund my money. Since they used Affirm,
They had already been paid so they had no incentive to satisfy this customer. I never received a rental from them and I am still being chased by collection agency for $800. I tried to appeal through their non-existent customer service multiple times They kept closing my case because they said it had been a month since it had been opened and it had done nothing. I reopened diligently for almost a year. I escalated. No response.

SCAM SCAM SCAM Carla is a scam company. The price advertised is not what you pay at the car hire location. Free cancellation is a lie, they refuse to take responsibility for returning refunded money. DO NOT USE AT ANY COST

Terrible Customer Service: From start to finish, the customer service was exceptionally poor. Despite multiple attempts to reach out with concerns, responses were either delayed or non-existent. The lack of support was incredibly disappointing.

Fraudulent Oversell of Insurance: I was charged for insurance coverage even though I already had insurance from a third party. This seemed like a blatant attempt to upsell unnecessary coverage. I felt pressured into paying for something I didn't need, which felt downright fraudulent.

Misleading Vehicle Assignment: Although my car agreement clearly specified a Toyota Corolla or a similar model, the sales agent provided me with a Kia Soul. To add insult to injury, a Toyota Corolla was available, but I was still given a different vehicle. This lack of adherence to the agreement was unacceptable.

Failure to Address Complaints: After expressing my dissatisfaction and raising concerns about the insurance oversell, I never received a follow-up call or resolution. The disregard for addressing these issues only compounded my frustration.

Given these problems, I am requesting a refund for the insurance charges, which I believe were applied fraudulently. I would not recommend this company based on my experience, and I hope they will take steps to address these significant issues.

Make a booking a few days ago and paid a deposit.

Last night, without notification nor supporting document, Carla Istanbul (different entity from the one who charged the deposit), they went on trying to charge more double that initial amount.

When questioned, they replied it was ok for them to do so since the difference would be waived at car pick up.

This screams like a scam. I feel stupid. I am cancelling my booking with them right away.

They rip you off $87 for a cancellation that was done on the same day of the reservation. You try to contact them… no phone number. Their email reply-
"Due to workload and time management reasons, we can only assist our customers via tickets.
Please be informed that credits can not be converted into cash/refund once applied. Your credits will be valid up to 2 years, you may share them with your family and friends.
You may consider this answer as the final one."