Carla

I got charge $1,713.57 when I tried to cancel it you can only email so it took them longer to respond which I would've meet the minimum standard to qualify for a refund. Now I have to pay that amount and I never even used the product nor even seen the product. A horrible company.

I rented a Santa Fe with Carla last week and my trip was perfect! I got a great deal booked in advance and paid full. The rental and pick-up process was very easy and took only a few seconds to get my confirmation.

Carla is a scam, they do not disclose all fees until you get to the counter and then they charge you extra. Even though it's a third-party reservation it makes more sense to reserve directly with the company even if it's extra. Got charged an extra 70$ that wasn't disclosed on the Carla website, Alamo couldn't help and neither could Carla. Horrible customer service. They also charge you 30$ that goes straight to Carla to make the reservation not even to the car rental place.

Was charged 103.00 for nothing. Went to the place they sent me to. No cars available. Asked for refund no refund issued. Please please stay away from this company they are beating people out of their money

I was charged, even though the rental company called and told me they had no cars available. I didn't think I would be charged, but low and behold I was definitely charged. I have been getting the run around. Please do not use this service.

They have charged me yearly subscription even though I have unticked that option, together with other fees, then the car rental company wanted to block some money from our card which wasn't informed by Carla. It's a rip off

I booked a car through Carla. When I found out the rental company required a return flight I cancelled my resercation. This was not even 12 hours later and no where did it state the reservation was non refundable. Long story short, I'm out several hundred dollars because they are shady and don't disclose these things up front before you book. Use any other rental service but NOT Carla

I've tried to get a refund from them for over 2 months now. I have photos of the proof that they lied and tried to changed the reservation amount on me. They said a deposit of maybe 350 they wanted to charge me 500. Then they wanted to up the price of the car I was renting and just sneak it in. All they owe me is $107. I've created multiple tickets, spoke with multiple people and paid for the hassle free refund service if anything goes wrong. All has been a hassle. Never use this company ever. You will get scammed and deceived. I paid $107 down according to my bank statement and they refuse to refund me.

Rented a vehicle from this app. Needed a vehicle on short notice. After purchase recieved an email my car would be at an obscure airport. Purchased upgrades and waited. The vehicle never arrived, avis had no record of me. Call Carla support, which in itself was a joke. Was not given a refund, instead Carla Cash for less than the amount lost. This app is a fraud. Stay far away.

I've was told to pay 73$ then it took 19$ I get to the rental place and they don't take my card, I have called and harassed these people and nobody has sent me my refund, I am thinking of taking small legal action!

Do not trust this guys, it is a complete scam. They book your car as if you work in determined companies to apply a discount (in my case General Motors) and when you arrive to the dealer they don't apply that discount and you have to pay a higher rate. Additionally they don't share information as the dealer doesn't know what you have paid in Carla. They will never answer back. Complete scam, don't trust.

I rented with Carla last week for 3 days and no issue happened. I used Dollar in MKE. I paid my rental with rent carla and there were no unexpected fees.

PS: I chose surprise car and I got economy. It was cheap but If you are looking for a specific car, choose that.

Went to pay for and rent my a vehicle that I had booked through Carla... they use corporate promo codes because they asked who I worked for. I didn't get that information from rent carla and had to rebook my reservation which was double the price! Sent rent carla a message about this and of course no response so I'm out there $14 fee they charge plus 50% more on a rental! I would advise not to use this service! You are better off using the individual car rental apps and using their promo offers!

Vehicles are randomly available. I check app and 10+ cars are available for the dates requested. An hour later, no cars are available. A few hours later, 10+ cars available again. In Addition to prior reviews I have read stating Carla is a scam-, customer requested to pay more money, car not available when customer went to pick up vehicle.

I was encouraged to try Carla for Personal use and GIG economy.

Skeptical. Risky. Please prove me wrong.

So I rented a car a week in advance paid in full with Affirm, today I try and pick up the vehicle from hertz and at the counter they try charging me for the rental plus deposit, I said I already paid for the vehicle so I should only pay for the deposit and the guy said no it's not showing paid in our computer. I googled Carla phone number to no avail so I emailed them and called affirm which assured me that the payment was already processed. I never heard back from Carla and emailed them twice since this morning. I would stay far away from this company

Never received a rental car and canceled a day before I don't like the results from this company of not receiving a refund or helping me to stop a payment taking from my account every 2 weeks for a rental car I never received. I will make sure never to try to go the company ever again and inform other people, I know, do not trust this company of getting a rental car or you will lose your money.

Booked a car for our trip to Costa Rica. The website showed a lot of cheap prices, and we chose one. In the booking process, other prices came up and we discovered those low prices were for prepaid bookings. So we did. Then plans changed and I had to cancel. THEN discovered that the prepaid prices were NON-REFUNDABLE. This is not made clear during the booking process. Only by diving deep into the Terms and Conditions document did I discover this policy. This is an underhanded and predatory practice, to not state the non-refundable nature of the cheapest prices. Watch out for this company!

I agreed to payment with their "rainy day" protection but when I tried to cancel the rental 10 minutes later they wouldn't give me the full refund despite the fact that it said I would be able to get the refund with the purchase of their extra rainy day fee. Their customer care is also very non-responsive and not helpful. If you have ANY possibility of canceling the rental do yourself a favor and do not book with them. They will not refund your money and will only give partial store credit that will expire in 18 months. I am very unsatisfied with their app and services.

When I arrived to pick up my rental car there was no record of the reservation. I emailed customer service and this was days ago but still have no answer. I was charged $50 for not showing up to get the car but there was no car to get! I showed up and ended up paying a fortune for a car last minute because I needed a car! Highly don't recommend. I consider it a scam.

They will rip you off and tell you to put your card information in and you will not be charged until you get the rental. I did not get the rental and the stole $111.02 out my bank account. Do not trust them.