Carla

They rely on "free cancellation" and advertise based on that premise. Do yourself a favor and look elsewhere as those wont refund you a dime. Their only way for customer service is sending email. Hope for a reply? Yeah, good luck with that! By the way, my cancellation was made two and a half months before the day of picking up the rented car. So for your own sack use trusted sites!

I booked a car that needed to be dropped off at a different location than pick up. I was very careful about putting the details in because of this. After booking the car on my confirmation email it had switched the drop off location to the same as pickup. I called and emailed and did all I could to contact them and ask them to change it back. It is impossible to contact anyone. I even went through the process of setting up a new booking to make sure I did it correctly and each time Carla changed my drop off location (I included photos of it changing) Both locations were airports and viable locations. In the end I had to cancel my reservation and lose my money. They are fraudulent beware.

The app is in my is like a lot companies today especially 3 rd party they will talk to you instead an automated system will reply best as possible but once you made reservations threw them they have you locked in no matter if the discount code are working or and conveniently after reservation the automated will.contact and want yr opinion well here Carla is misleading and fraudulent in some ways but at the least not a good company to use especially with yr name and credit card

I used them for a recent trip. Without telling me, they added on a $192 extra fee for something called "Carla Plus." I contacted them within minutes, and they refused to refund me. They also told me that all fees were paid in full, yet when I picked up my car, I was charged almost double the total price of the car. Carla tells me that they would "let their escalation team know" and that they would be getting back to me. It's been almost a month with no contact. Would not recommend.

Scammers! I will try to report this scam company as widely as possible because what they are doing is illegal and I don't want others to suffer like me. I found a lot of negative information about them just after I booked the car, and I wish I had done it sooner, because I was simply tempted by the better price. I rented a car for 880; when I arrived at Thrifty to pick up the car, I had to pay another 600. They don't answer emails, they don't take calls; the line is either not working, or they don't take calls because it's too busy. Then, the only phone number that could be reached was disconnected. I called them every day for 10 days—no answer! Scammers!

There is no customer service phone number or a method to discuss a serious problem. They are a third party rental company (make reservations on behalf of others). When I showed up to pick up my car at GVA from Europcar, I was informed that the reservation was already cancelled by Europcar (they didn't have the car type requested). But Carla had never communication that to me. I had to start a new reservation afresh with 300% of what originally posted.

I have been exchanging emails with some reps who keep saying they can't refund the fees they placed on my CC only because it doesn't match their policy. This company is not real, nor it should exist. They need to be held accountable for all the charges they are placing without offering *any* services.

I payed for 30 days full insurance and I spouse to pick up my car from avis Bratislava air port.believe it or not they said to me it's scam.there is no carla even exist its all fake website.I lost my money and no car
Even I try to call the number it's fake.I did email them no answer.I call the bank to stop my card they told me it's in Istanbul...mother Tucker the ribme off

These people to 70 dollars out of my account for looking at my options to rent a car which I never did. I had to put in my information just to see the options they had and didn't go with them and they still took two separate payments out of my account and now I can't get in touch with anyone who will help me get my money back. Thieves is what these people are and it's bulls$*t that they are allowed to do this with no consequences. You or I were to just take someone's money we'd be in jail by the end of the day stay away from this place their a joke

Do not rent through them! Carla is not the kind of app that anyone should get tied up in. The refund policy is based on if they deem you worthy not on if a refund is necessary. Their support is cold and not honest. When looking for a rental company look elsewhere. I am still missing $150 from them.

Okay, the app was easy and everything, but when we had a problem and had to contact Carla, that's when the problems began. To get customer support, you have to use the app to open a "ticket". The good people at Carla respond to the "ticket" by email when the mood strikes them, which in my case was days later when I threatened to dispute the credit card charge. Finally, responding to my "ticket" moved up on their to-do list. And yet, after exchanging a few brief emails in which they told me I had to deal with the rental car company, I began to wonder why I had even used the app in the first place. Why outsource your car rental to a third party company that provides zero customer support and simply points you back to the rental company with any issues? There is no telephone number, no web chat, nothing but a rude email a few days after the fact. Skip the middleman, or at least choose one that wants to earn your business.

They kept my $65, after not even renting a car, sent it to me on a Carla credit card that I am unable to use anywhere but there. So basically, they are stealing money from people. Would definitely be better off going through Avis, Budget, or another one of the big names, but I would definitely stay away from Carla, unless you want to get ripped off.

From beginning to end I had nothing but problems. Still am. At p/u they were rude and unhelpful. They charged more than they should have due to mistakes they made. I tried email almost everyday. A 550$ car rental became 1500. And I was offered 145 carla bucks. I've been hung up on and ignored. Ruined my trip took money I needed for trip

Title: Carla App Review: Unprofessional and Unresponsive

Review:
My experience with the Carla app has been extremely disappointing. Despite reserving a car at a specific price, I ended up paying a higher amount when I picked up the car on the scheduled date. This inconsistency is unacceptable.

When I contacted customer care for assistance, they proved to be utterly unhelpful. Their responses felt robotic and lacked any real attention to my case or effort to resolve the issue.

I expect transparency and professionalism from the services I use. Unfortunately, Carla failed to deliver on both counts. Until they improve their customer service and pricing practices, I cannot recommend this app to anyone.

Unable to get back any refund after being told my information in the system was incorrect. Unable to speak to anyone. If you call their contact number you will never ever at no time get anyone to talk to. All they want to do is collect people's money without the possibility of getting a refund. I believe the good reviews were made up by them. It's the worst company I have ever dealt with in my entire life and I am 53 years of age.
On a scale of 1 to 10 with 1 being poor and 10 excellent this company gets a 0.
No good.

These company is horrible, they stole $306 from me and I didn't even rent a car. And a $19 transaction just posted to my account from these sorry folks. Nonsense! Save yourself the hassle burn your money in the fireplace but don't give it to Carla Car

I booked using Carla because of its low prices. I thought it would emulate Turo's service…. Boy was I writing. It's a BOOKING service. That's it. I still had to wait two hours at the airport to speak with an Avis representative. Avis told me that NONE of my reservation was paid. I called Carla- they agreed I had paid for a reservation. TWO CHARGES ($45) on my account. I have called and emailed asking for a refund to no avail. I will have to dispute them with my bank. STAY AWAY. These fake companies are really a disgrace.

I did not recommend going to Carla even if you cancel a reservation it doesn't fall through they still take $20 out of your debit card it might say something like that their policy but if a service is not rendered they should not be paid so therefore I would not use the service to rent a car

I used carla to rent a ca however I ended up not getting my rental due to close branch. They closed early so didn't get my car. But carla clean the mess of supplier and refunded my amount and gave me 50 usd credits for free. I get very pleasant experience so far. I will use my credits in future

They set you up with great pricing. Give you a corporate name to use for signing in at the Rental office and you don't know what the corporation code is because you never worked there. In fact, Budget car rental has had their lawyers send out seize and dismiss. They are told to never use the Budget's name for car rentals because the customer gets upset when they don't get the discount that was offered. From the fraudulent vendor named Carla Rentals