Nasser A.

Title: Carla App Review: Unprofessional and Unresponsive

Review:
My experience with the Carla app has been extremely disappointing. Despite reserving a car at a specific price, I ended up paying a higher amount when I picked up the car on the scheduled date. This inconsistency is unacceptable.

When I contacted customer care for assistance, they proved to be utterly unhelpful. Their responses felt robotic and lacked any real attention to my case or effort to resolve the issue.

I expect transparency and professionalism from the services I use. Unfortunately, Carla failed to deliver on both counts. Until they improve their customer service and pricing practices, I cannot recommend this app to anyone.