Carla

Never received a rental car - I cancelled the car because they changed my pick up date - I told them that was not an option I needed to pick up the car on the day I requested. They have one agent that answers the phone and says they have no supervisor available. I have reached out via email as well and get no response. THIS company IS A SCAM

Never received a rental car and canceled a day before I don't like the results from this company of not receiving a refund or helping me to stop a payment taking from my account every 2 weeks for a rental car I never received. I will make sure never to try to go the company ever again and inform other people, I know, do not trust this company of getting a rental car or you will lose your money.

I put in my credit card information just because I wanted to compare my options with other rental agencies but I couldn't find anything that I like so I exited out the app but then maybe an hour later I got charge for $54 on my account and I contacted them and they said that I had a reservation for a rental in Rhydia, Saudi Arabia? Which is wild because I don't even have a passport, so how and why could I possibly book that? Anyways I emailed them and called probably two weeks straight and they just had me running around in circles and then they tried to offer me a $60 credit which is wild again because I never paid for anything. I never authorized anything but they're saying they can't refund.

I've was told to pay 73$ then it took 19$ I get to the rental place and they don't take my card, I have called and harassed these people and nobody has sent me my refund, I am thinking of taking small legal action!

Title: Carla App Review: Unprofessional and Unresponsive

Review:
My experience with the Carla app has been extremely disappointing. Despite reserving a car at a specific price, I ended up paying a higher amount when I picked up the car on the scheduled date. This inconsistency is unacceptable.

When I contacted customer care for assistance, they proved to be utterly unhelpful. Their responses felt robotic and lacked any real attention to my case or effort to resolve the issue.

I expect transparency and professionalism from the services I use. Unfortunately, Carla failed to deliver on both counts. Until they improve their customer service and pricing practices, I cannot recommend this app to anyone.

I booked a car through rentcarla.com and had no issues. My rental was for 5 days and I paid $11.23 prepayment. My rental was super cheap than original amount. Thank you for securing the booking. Good experience, suggested.

I was charged, even though the rental company called and told me they had no cars available. I didn't think I would be charged, but low and behold I was definitely charged. I have been getting the run around. Please do not use this service.

You can use a debit card thru Carla but when you go to pick up the car, you can't use debit. Missed my brother funeral, left me stranded in ATL for 2days it's been two weeks and no refund yet. Customer service is one person. They blocked me from calling about my refund. Poor customer service all together. DONOT GO THRU CARLA CAR RENTAL! YOU WILL REGRET IT, TRUST ME!

I pay online $215 and my pick up day I went to the agency and want to charge me $1,800 more I never get the car, I'm trying via e mail to get my money back but no one helps. A BIG SCAM

I rented and they said you only need a debit card. They took $1000 out of my account. When I got to the counter they said I needed a credit card and I never received the car. So am still fighting for my money. HORRIBLE COMPANY

Make a booking a few days ago and paid a deposit.

Last night, without notification nor supporting document, Carla Istanbul (different entity from the one who charged the deposit), they went on trying to charge more double that initial amount.

When questioned, they replied it was ok for them to do so since the difference would be waived at car pick up.

This screams like a scam. I feel stupid. I am cancelling my booking with them right away.

I tried to rent a car without a credit card. I clicked on I don't have a credit card and I was still charged and not allowed a refund. The app is now not allowing me access to my funds or the reservation I made. I paid for free trip cancelation and I was not allowed to cancel.

I am writing especially for American tourists, please read my message before you book any car through this app, you will lose money, and so I booked a car through this app, they charged me 574$ of the initial amount and I had to pay the rest of the money in the amount of 1200+ $ when I pick up the car, but when I arrived at the Avis location to pick up my car, they told me that they did not have this car and apologized for the damage caused, they wasted my precious time + because of them I lost an important business meeting, but that's not all, after I wrote to Carla's support service to get my money back for the goods not received, they refused to return the money to me without any reason, and there can't be any reason and it doesn't matter to me since I I didn't receive my car and besides the fact that they were obliged to immediately return my money, they also owed me compensation for the damage and inconvenience caused, but they even refuse to return my money to me, and this is chaos and illegal action, I ask all tourists to be be careful from this app and Avis rental car, if you suddenly pay in advance through a credit card or through another and you have a problem with the car, then you will most likely lose all your money thanks, and I am not going to pay not one cent, and after I have a problem with my credit history, there will be legal problems with this company with my

The app is in my is like a lot companies today especially 3 rd party they will talk to you instead an automated system will reply best as possible but once you made reservations threw them they have you locked in no matter if the discount code are working or and conveniently after reservation the automated will.contact and want yr opinion well here Carla is misleading and fraudulent in some ways but at the least not a good company to use especially with yr name and credit card

I booked a car through Carla. When I found out the rental company required a return flight I cancelled my resercation. This was not even 12 hours later and no where did it state the reservation was non refundable. Long story short, I'm out several hundred dollars because they are shady and don't disclose these things up front before you book. Use any other rental service but NOT Carla

I reserved and paid my rental through Carla. My rental was with Dollar car rental and I had a very good experience. I paid the deposit with my debit card and paid the rental price with affirm. I will pay my rental in 4 mothns. Good experience. I didn't contact with customer support. I get my confirmation fast.

I booked using Carla because of its low prices. I thought it would emulate Turo's service…. Boy was I writing. It's a BOOKING service. That's it. I still had to wait two hours at the airport to speak with an Avis representative. Avis told me that NONE of my reservation was paid. I called Carla- they agreed I had paid for a reservation. TWO CHARGES ($45) on my account. I have called and emailed asking for a refund to no avail. I will have to dispute them with my bank. STAY AWAY. These fake companies are really a disgrace.

I think this frustrated forum should gang up and file a lawsuit against these people.they are ripping the law abiding citizens and taxpayers of this land.i reserved a rental car with them today the app froze for quite sometime then they sliced $57 from my account.no one or number is given to call and walk you over the process. All my efforts of reaching out to them landed between a stone and a hard ground.they are so frustrating.i think its just a conglomeration of vultures that are out to tear their prey.i would never recommend anyone with their good judgment to opt use this service. They just a group of untrained customer service.they even went ahead and said that my voucher number was invalid. Sucks!

They gave false information regarding price. The rental place didn't accept there insurance. They charged me extra $20 without my permission. And refuse to refund my money.

They rip you off $87 for a cancellation that was done on the same day of the reservation. You try to contact them… no phone number. Their email reply-
"Due to workload and time management reasons, we can only assist our customers via tickets.
Please be informed that credits can not be converted into cash/refund once applied. Your credits will be valid up to 2 years, you may share them with your family and friends.
You may consider this answer as the final one."

I paid $136 deposit and when I went to pick up the car, I was informed of an LA Local policy (this was never disclosed during my reservation on Carla) where I would be required to make an additional $1k deposit and I could not drive out of the state. Since these were not disclosed at the time of reservation, I was not prepared to make such a high deposit, and I needed to drive the car out of state - that was the whole basis of renting the car. I was also told I needed to provide my full personal insurance policy, which was not disclosed in their "documents required" section.

As none of these terms were made clear, I was not able to pick up the car and fulfill the reservation. This is 100% the fault of Carla for not providing the customer with the accurate terms of the rental.

They have refused to refund me the deposit, and have been dismissive in their communications. I will never use their services again and I urge any who are considering it to book with another company who will be responsible for proper disclosure of terms and customer service.

I've tried to get a refund from them for over 2 months now. I have photos of the proof that they lied and tried to changed the reservation amount on me. They said a deposit of maybe 350 they wanted to charge me 500. Then they wanted to up the price of the car I was renting and just sneak it in. All they owe me is $107. I've created multiple tickets, spoke with multiple people and paid for the hassle free refund service if anything goes wrong. All has been a hassle. Never use this company ever. You will get scammed and deceived. I paid $107 down according to my bank statement and they refuse to refund me.

Do not rent through them! Carla is not the kind of app that anyone should get tied up in. The refund policy is based on if they deem you worthy not on if a refund is necessary. Their support is cold and not honest. When looking for a rental company look elsewhere. I am still missing $150 from them.